Angelisa Millanes
Phoenix,AZ
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Costumer Service Assistant
Walgreens
Phoenix, Arizona
02.2024 - Current
- Sold or recommended products or services to suit client needs.
- Communicated information to customers about product quality, value and style.
- Collaborated closely with colleagues to meet customer needs.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Referred inquiries to supervisors where appropriate and kept customers updated throughout process.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints and issued refunds as needed.
FedEx Package Handler
Fed Ex Ground
Tempe, Arizona
05.2023 - 06.2024
- Picked products using RF scanner to fill orders.
- Resolved conveyor system issues by clearing jams and blockages.
- Loaded completed orders on pallets according to delivery numbers.
- Assisted in loading delivery trucks with prepared packages.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Packed boxes and stock using organizational guidelines.
Elderly Caregiver
Bright Star Care, Home Health Care
Tempe, Arizona
09.2018 - 04.2023
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Improved patient outlook and daily living through compassionate care.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Recognized emergencies and notified paramedics and family members.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Redirected clients with memory issues, providing safety guidance protection.
- Transported patients to medical, dental and personal care appointments.
- Followed care plan and directions to administer medications.
Education
Arizona Adult Diploma Program
Phoenix, ArizonaSkills
- Cash Handling
- Call Center Operations
- Customer Service
- Direct Sales
- Customer service excellence
- Multitasking and Prioritization
Timeline
Costumer Service Assistant
Walgreens
02.2024 - Current
FedEx Package Handler
Fed Ex Ground
05.2023 - 06.2024
Elderly Caregiver
Bright Star Care, Home Health Care
09.2018 - 04.2023
Arizona Adult Diploma Program