- Watching Movies and TV Shows
- I like working with my hands and fixing things
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Avid Reader
- Video Gaming
- Coding and Programming
- Mindfulness Practices
- Fashion
- Personal Development and Self-Improvement
Nicholas Cavazos
Edinburg
Summary
Dynamic professional with experience in customer service and team collaboration, skilled in complaint handling and proactive problem-solving, with a proven ability to enhance operational efficiency through effective task prioritization. Committed to delivering superior customer experiences and maintaining high service standards to drive customer loyalty and satisfaction.
Overview
4
4
years of professional experience
Work History
Costumer Service Assistant
HEB Grocery Store
Mission, TX
01.2025 - Current
- Assisted customers with inquiries and resolved issues efficiently to enhance satisfaction.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experiences.
- Conducted training for new staff on customer service protocols and operational procedures to maintain consistent service quality.
- Responded to customer inquiries regarding product availability and delivery schedules.
- Cultivated and maintained strong relationships with customers by delivering personalized service and providing attentive care, resulting in enhanced customer loyalty and long-term satisfaction.
- Proactively addressed customer feedback, encouraging a welcoming and positive shopping environment while strengthening overall brand reputation and customer trust.
- Worked collaboratively with team members to enhance the overall customer experience and strengthen the company’s reputation.
- Cultivated strong, long-lasting relationships with customers by delivering attentive and personalized service, nurturing trust, and building loyalty.
- Delivered outstanding support during peak business hours, as well as during holidays and special events, ensuring seamless operations and high customer satisfaction.
- Worked closely with cross-functional teams to ensure the highest level of customer satisfaction.
- Guided customers through the product selection process, offering comprehensive information on features and benefits to support informed purchasing decisions.
- Applied problem-solving expertise to effectively resolve customer inquiries and complaints.
- Handled returns and exchanges in compliance with company policies, ensuring customer satisfaction remained a top priority.
- Worked collaboratively with staff to improve the customer service experience and surpass team objectives by achieving high client satisfaction rates.
- Ensured cleanliness and organization of checkout areas by mopping floors, emptying trash receptacles, and sanitizing surfaces.
- Investigated and resolved customer inquiries and complaints quickly.
- Ensured the operational efficiency and availability of shopping carts, electric carts, and mini shopping carts.
- Maintained the ongoing cleanliness and organization of shopping carts and the parking lot to ensure a safe and pleasant environment for customers.
Team Member
AMC Theatres
Edinburg, TX
12.2024 - 06.2025
- Provided exceptional customer service, enhancing guest experience and satisfaction.
- Resolved guest inquiries and complaints promptly, fostering positive relationships with patrons.
- Facilitated promotional initiatives by effectively conveying offers to customers, resulting in increased engagement rates.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Successfully managed multiple tasks concurrently by effectively prioritizing and adjusting workload as needed to consistently meet deadlines.
- Improved store security measures have effectively reduced incidents of theft and loss.
- Fostered a positive and collaborative work environment by consistently exhibiting professionalism, adaptability, and exceptional interpersonal skills.
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries, effectively addressing concerns, and efficiently resolving issues.
- Disassembled boxes and cartons, ensuring all waste was disposed of in designated cardboard recycling receptacles.
- Disassembling pallets of merchandise and storing materials for future use.
- Recognized for providing exceptional customer service by actively listening, communicating with empathy, and resolving concerns promptly.
- Delivered outstanding support to colleagues through knowledge sharing, proactive assistance, and the promotion of a collaborative team environment.
- Maintained seamless operations during peak periods through effective time management strategies, including delegation and task prioritization.
Team Member
Cinemark Theatres
Pharr, TX
02.2022 - 11.2024
- Provided exceptional customer service, enhancing guest experience and satisfaction.
- Provided training to new employees on operational procedures and effective customer engagement strategies.
- Worked collaboratively with team members to optimize workflows during peak hours, enhancing overall service efficiency.
- Monitored inventory levels and effectively communicated restocking requirements to management to ensure efficient and optimal supply management.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Unloaded and processed incoming merchandise pallets,sorting products, and transferring inventory to appropriate storage locations while maintaining an organized stockroom.
- The implementation of enhanced theatre security measures, in collaboration with our security team, has played a pivotal role in reducing theft incidents and minimizing inventory loss. This has fostered a safe, relaxing environment for patrons while improving overall operational efficiency.
- Supported promotional activities by effectively communicating offers to customers, boosting engagement rates.
- Learned all required tasks quickly to maximize performance.
- Consistently fulfilled scheduled shifts while maintaining flexibility to cover for coworkers during absences, holidays, and peak business periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated various stations to ensure optimal coverage and achieve production targets.
- Ensured the cleanliness and organization of concession stands, fostering a professional and welcoming atmosphere for patrons.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Facilitated team collaboration by scheduling weekly meetings to review project progress and resolve any challenges.
- Processed incoming mail and packages (promotional material, standees, etc.) according to established procedures.
- Responsible for sanitizing and maintaining recliner seats before and after patron use, as well as performing repairs or troubleshooting as necessary.
- Ensure the proper functionality and cleanliness of restrooms.
- Before lock-up, ensure that trash cans, countertops, recliner seats, carpets, and hard floors are thoroughly sanitized.
Education
High School Diploma -
McAllen Memorial High School
McAllen, TX2018
Skills
- Complaint handling
- Customer consultation
- Complaint resolution
- Teamwork and collaboration
- Store maintenance
- Work prioritization
- Retail store support
- Computer skills
- Cross-functional collaboration
Interests
Timeline
Costumer Service Assistant
HEB Grocery Store
01.2025 - Current
Team Member
AMC Theatres
12.2024 - 06.2025
Team Member
Cinemark Theatres
02.2022 - 11.2024
High School Diploma -
McAllen Memorial High School