Rosmerlyn Esther Guzman Rodriguez
Brooklyn,NY
Summary
Dynamic customer service professional with proven expertise at Rosanna Sosa in conflict resolution and inventory management. Adept at enhancing customer satisfaction through effective communication and problem-solving skills. Recognized for swiftly addressing complaints and collaborating with teams to ensure seamless service delivery, consistently achieving positive feedback from clients.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
2
2
years of professional experience
Work History
Costumer Service Assistant
Rosanna Sosa
Brooklyn, NY
09.2023 - 01.2025
- Resolved customer complaints and issued refunds as needed.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Responded promptly and professionally to feedback, comments and complaints.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Costumer Service
Marisel Rosario
Brooklyn, NY
09.2022 - 08.2023
- Provided customer service to ensure satisfaction.
- Greeted guests and provided friendly customer service.
- Identified and resolved customer service issues.
- Assisted servers in providing outstanding customer service.
- Provided customer service support when needed.
- Attended to customer service issues.
- Greeted customers and provided exceptional customer service.
Education
High School Diploma -
La Unión School
Dominican Republic 06-2017
Skills
- Customer service
- Conflict resolution
- Inventory management
- Sales support
- Communication skills
- Team collaboration
- Active listening
- Organizational skills
- Problem-solving abilities
- Organization and recordkeeping
- Adaptability
- Complaint resolution
Languages
Spanish
Native/ Bilingual
English
Limited
References
References available upon request.
Timeline
Costumer Service Assistant
Rosanna Sosa
09.2023 - 01.2025
Costumer Service
Marisel Rosario
09.2022 - 08.2023
High School Diploma -
La Unión School