Hi, I’m
Angelisa Nichols
Executive Assistant
Concord,CA
Summary
Experienced customer service professional with a demonstrated track record of excellence in retail environments, accumulating six years of hands-on experience. Proficient in actively listening to customer needs, adept at building rapport, and excelling in fast-paced, team-oriented settings. Possesses a strong commitment to delivering exceptional service and fostering positive customer relationships.
Overview
8
years of professional experience
Work History
DoorDash
Dasher
09.2021 - Current
Job overview
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Navigated efficiently through various delivery routes for expedited service.
- Adhered strictly to food safety guidelines when handling and transporting orders for utmost quality assurance.
CommUniverCity
Service Learning Project
08.2022 - 12.2022
Job overview
- Played a pivotal role in orchestrating impactful events for local elementary schools and the community by fostering strong teamwork and collaboration.
- Proactively engaged with residents to provide valuable information on available resources aimed at supporting families in need, contributing to the betterment of the community as a whole.
- Ensured compliance with district and state guidelines regarding service-learning requirements for course credits.
Private Residence
Child Caregiver
02.2022 - 08.2022
Job overview
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Utilized strong communication skills to effectively interact with family and address their unique needs.
- Employed excellent time management skills to prioritize tasks, meet deadlines, and efficiently manage caregiving responsibilities.
Tellus Coffee
Barista
03.2021 - 11.2021
Job overview
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Starbucks
Barista Trainer
09.2016 - 07.2019
Job overview
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Established and maintained quality control standards.
- Awarded Partner of the Quarter.
Education
San Jose State UniversitySan Jose, CA
Bachelor of Arts from Communication Studies
05.2023
Skills
- Strong Communication
- Problem Solving
- Detail-Oriented
- Team Engagement
- Experience in coordinating projects and managing workflows
- Ability to prioritize competing objectives
- Familiarity with safe work practices
- Experience in ordering and inventorying supplies
Timeline
Service Learning Project
CommUniverCity
08.2022 - 12.2022
Child Caregiver
Private Residence
02.2022 - 08.2022
Dasher
DoorDash
09.2021 - Current
Barista
Tellus Coffee
03.2021 - 11.2021
Barista Trainer
Starbucks
09.2016 - 07.2019
San Jose State University
Bachelor of Arts from Communication Studies