Angelise Torres

• Visited sites periodically to view service levels and adherence to global service standards.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Maintained high-quality child care standards based on developmentally appropriate practices.
• Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
• Supervised and managed team of childcare professionals to guarantee highest standards of care.
• Attended approved training and continuing education courses to maintain certifications.
• Managed program paperwork and child records to comply with state requirements.
• Adhered to budgetary guidelines to set financial goals and maintain school profitability.
• Assisted with recruitment and onboarding of new employees.
• Completed payroll accurately and timely to meet employee expectations.
• Maintained employee confidence and protected payroll operations by keeping information confidential.

Client Relations Tasks:

• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Assessed client needs and developed plans to adequately address current and future objectives.
• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
• Volunteered to help with special projects of varying degrees of complexity.
• Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Cross-trained and provided backup support for organizational leadership.

Auditing Tasks:

• Planned and executed operational audits of various business areas.
• Systematically prepared documents and assembled financial statements for independent and global auditors.
• Executed accounts receivable reporting and reconciliation procedures.
• Managed accounting operations, reporting and reconciliations.
• Evaluated required accounting during meetings with potential clients.
• Received, recorded and banked cash and checks, as well as reconciled recording or bank transactions.
• Coordinated all department functions for a team of 5 employees.
• Resolved client concerns, inquiries, complaints and billing errors using exceptional problem solving and negotiating.
• Created monthly reports for all departments of the firm.
• Organized billing, and invoiced data.