Angelita Dunbar
Server
Irvine,CA
Summary
Reliable and detail oriented professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
13
13
years of post-secondary education
Work History
Server/Hostess
Twenty Eight Restaurant And Bar
Irvine , CA
03.2023 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server
Nonna
Westlake Village , CA
01.2021 - 01.2023
- Explained menu items and suggested appropriate options for food allergy concerns by working closely with kitchen staff on alternatives.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server
Kazuya Japanese Restaurant
Moorpark , CA
04.2020 - 10.2022
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
Education
High School Diploma -
Christian Light
Virginia 03.2000 - 04.2013
Skills
Guest relations management
undefinedTimeline
Server/Hostess
Twenty Eight Restaurant And Bar
03.2023 - Current
Server
Nonna
01.2021 - 01.2023
Server
Kazuya Japanese Restaurant
04.2020 - 10.2022
High School Diploma -
Christian Light
03.2000 - 04.2013
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