Angelita Olive
Arlington,TX
Summary
Dedicated reservations agent with over 20 years of experience in the airline industry, specializing in American Airlines Elite Advantage Reservations Desk. Expertise in airline booking systems and complaint management, leading to enhanced customer satisfaction. Proven ability to drive upsell opportunities through effective problem-solving and teamwork. Committed to delivering exceptional customer experiences in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Reservation Agent
American Airlines
Fort Worth, Texas
1998.11 - 2021.11
- Managed bookings for domestic and international flights, ensuring high accuracy in reservations.
- Processed customer payments securely over the phone while adhering to privacy regulations.
- Resolved guest complaints swiftly, delivering effective solutions to enhance satisfaction.
- Assisted customers with flight reservations and itinerary changes, providing tailored support.
- Collaborated with team members to address customer issues promptly and effectively.
- Maintained up-to-date knowledge of airline routes and promotions to advise customers appropriately.
- Answered inbound calls, addressing inquiries related to reservations and travel services.
- Identified upsell opportunities based on customer needs, increasing revenue potential for the company.
Education
High School Diploma -
Paschal High School
Fort Worth, TX1989-06
Skills
- Airline booking and reservation systems
- Sales and customer service
- Payment processing and refunds
- Complaint resolution and troubleshooting
- Record keeping and documentation
- Problem solving and research
- Team collaboration
- Verbal and written communication
Timeline
Reservation Agent
American Airlines
1998.11 - 2021.11
High School Diploma -
Paschal High School