Leslie Hoggan
West Valley City,UT
Summary
Dynamic Airline Reservation Agent with Delta Air Lines, adept at enhancing customer satisfaction through effective conflict resolution and exceptional communication. Leveraging expertise in reservation systems and attention to detail, I consistently deliver outstanding service, even under pressure, ensuring seamless travel experiences for passengers. Committed to teamwork and continuous improvement in the travel industry.
Overview
15
15
years of professional experience
Work History
Airline Reservation Agent
Delta Air Lines, Inc
03.2011 - 05.2026
- Processed customer reservations using Delta's proprietary booking system.
- Assisted passengers with itinerary changes and special requests efficiently.
- Provided information on flight schedules, fare options, and travel policies.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Participated in ongoing training programs to stay current on industry trends and best practices, ultimately providing better service to customers.
- Delivered exceptional service under pressure by maintaining composure during peak hours or difficult situations involving flight delays or cancellations.
- Demonstrated strong communication skills when assisting passengers with special needs or requests, ensuring a comfortable travel experience for all.
- Contributed to a positive work environment through collaboration with colleagues and adherence to company policies and procedures.
- Handled sensitive client information responsibly, protecting privacy and adhering to company confidentiality guidelines at all times.
Education
High School Diploma -
Granite Peaks High School
Salt Lake City, UTSkills
- Travel industry experience
- Airline reservation systems
- Strong attention to detail
- Time management expertise
- Professionalism and courtesy
- Sales and upselling techniques
- Reservation software expertise
- Conflict resolution techniques
- Flight scheduling
- Geographical expertise
- Baggage policies familiarity
- Frequent flyer programs
- Ticketing and booking procedures
- Airport codes knowledge
- Customer engagement
- Call control
- Travel bookings
- International travel
- Customer reservations
- Teamwork and collaboration
- Quick thinking
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Creative thinking
- Safety protocols and procedures
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Detail-oriented
- Relationship building
- Microsoft office
- Passenger assistance
- Documentation
- Goal setting
- Complaint handling
- Professionalism
- Payment processing
- Cultural awareness
- Phone etiquette
Timeline
Airline Reservation Agent
Delta Air Lines, Inc
03.2011 - 05.2026
High School Diploma -
Granite Peaks High School