JENNIFER ULLRICH
Spring,TX
Summary
Dynamic professional with experience as an Airline Reservation Agent at United Airlines, excelling in data accuracy and customer satisfaction. Leveraging strong attention to detail and time management skills, I built lasting client relationships, enhancing repeat business through personalized service and effective problem resolution. Proficient in airline booking systems and committed to client confidentiality.
Overview
11
11
years of professional experience
Work History
Airline Reservation Agent
United Airlines
01.2023 - Current
- Maintained high levels of accuracy in data entry, ensuring all reservation details were correct and uptodate.
- Managed multiple phone lines while prioritizing tasks effectively, resulting in efficient handling of high call volumes without sacrificing quality of service.
- Played a key role in maintaining high levels of customer satisfaction, receiving consistently positive feedback from clients on performance evaluations.
- Supported the customer service team by promptly addressing inquiries and resolving issues related to reservations.
- Demonstrated adaptability by seamlessly transitioning between different software systems and airline-specific reservation platforms as needed.
- Handled sensitive client information responsibly, protecting privacy and adhering to company confidentiality guidelines at all times.
- Increased repeat business by building strong relationships with clients through attentive listening and personalized recommendations based on their preferences.
Loan Officer Credit Union
MemberSourcce Credit Union
05.2014 - 09.2021
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
Education
High School Diploma -
Guam Community College
Guam06-1992
Skills
- Travel industry experience
- Airline Booking Systems
- Strong attention to detail
- Time management expertise
Languages
English
Full Professional
Timeline
Airline Reservation Agent
United Airlines
01.2023 - Current
Loan Officer Credit Union
MemberSourcce Credit Union
05.2014 - 09.2021
High School Diploma -
Guam Community College
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