Leslie Hoggan
West Valley City,UT
Summary
Airline Reservation Agent processing customer reservations in a high-volume travel environment. Manages itinerary changes, fare options, and flight schedules while resolving issues, supporting special requests, and protecting sensitive passenger information. Delivers calm, accurate service during delays, cancellations, and peak call periods.
Overview
15
15
years of professional experience
Work History
Airline Reservation Agent
Delta Air Lines, Inc
Salt Lake City, UT
03.2011 - 05.2026
- Processed [number] reservation requests per shift using Delta's proprietary booking system while maintaining accuracy.
- Explained flight schedules, fare options, and travel policies to passengers with clear, accurate guidance.
- Resolved customer inquiries and concerns calmly, including delays and cancellations, to maintain service quality under pressure.
- Delivered attentive service for passengers with special needs, adapting communication to support a comfortable travel experience.
- Collaborated with colleagues and followed company procedures to support a positive, reliable team environment.
- Protected sensitive client information and completed ongoing training to stay current on service standards and best practices.
Education
High School Diploma -
Granite Peaks High School
Salt Lake City, UT06.2010
Skills
Airline reservation systems
Ticketing and booking procedures
International travel
Microsoft Office
Travel industry experience
Conflict resolution techniques
Passenger itinerary changes
Flight schedule support
Fare policy guidance
Special request handling
Timeline
Airline Reservation Agent
Delta Air Lines, Inc
03.2011 - 05.2026
High School Diploma -
Granite Peaks High School