Karla Gonzalez
Santo Domingo, RD
Summary
Detail-oriented professional with strong customer support skills. Experienced in reservation processing and issue resolution. Ready to enhance customer satisfaction and streamline travel coordination. Skilled in coordinating complex travel arrangements and handling ticketing for various transportation modes. Experience includes managing reservations, providing customer service, and resolving issues efficiently to ensure smooth travel experiences. Strong communication skills and adept at leveraging technology for booking and adjustments. Contributed to increased customer satisfaction through proactive problem-solving and attention to detail in previous roles.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Airline Reservation Agent
American Airlines
SANTO DOMINGO, DC
01.2025 - 10.2025
- Processed reservations and cancellations using Sabre reservation system.
- Assisted passengers with special requests and travel accommodations.
- Coordinated with airline staff to resolve customer issues promptly.
- Provided information on baggage policies and fees to travelers.
- Handled payment transactions securely and efficiently for bookings.
- Educated customers on loyalty programs and benefits offered by the airline.
- Explained fare rules and regulations to customers while helping them select appropriate flights.
Technical Support Advisor
Verizon Wireless
Santo Domingo DC
03.2023 - 08.2025
- Provided company users with tech support for IT problems and account maintenance.
- Provided technical support to other staff members regarding laboratory equipment operation and calibration processes.
- Answered various emails to provide technical support for online gaming users.
Education
BACHILOR DEGREE Business Administration Professional -
UNIVERSIDAD DOMINICANA O&M
SANTO DOMINGO, DR07-2023
Skills
- Sabre system
- Reservation processing
- Customer support
- Payment handling
- Fare explanation
- Customer relationship management
- Issue resolution
- Travel coordination
- Technical troubleshooting
- Airline reservation systems
- Strong attention to detail
- Sales and upselling techniques
- [Software] for reservations
- Data entry
- Sales techniques
- Teamwork
- Crisis management
- Computer literacy
Languages
English
Full Professional
Certification
- community manager
Timeline
Airline Reservation Agent
American Airlines
01.2025 - 10.2025
Technical Support Advisor
Verizon Wireless
03.2023 - 08.2025
BACHILOR DEGREE Business Administration Professional -
UNIVERSIDAD DOMINICANA O&M