Summary
Overview
Work History
Education
Skills
Certification
Certification
Timeline
Generic
Mesha HealeyBrooks

Mesha HealeyBrooks

Jonesboro,GA

Summary

Accomplished Data Analyst and Marketing Specialist with a proven track record at IBM and Keurig, enhancing decision-making and brand awareness through expert data analysis and targeted campaigns. Skilled in Microsoft Excel and customer service, I've significantly contributed to strategic initiatives and improved customer engagement. My approach combines critical thinking with technical proficiency, driving success and innovation.

Customer-oriented Reservation Agent with over 5 years of experience in Airline Industry . Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Airline Reservation Agent

Southwest Airlines
02.2018 - 03.2022
  • Maintained high levels of accuracy in data entry, ensuring all reservation details were correct and up to date .
  • Ensured timely follow-up with clients regarding changes in itineraries or flight status updates, keeping them informed throughout their journey.
  • Enhanced customer satisfaction by efficiently processing airline reservations and ticket purchases.
  • Streamlined reservation processes for quicker response times and improved customer experiences.
  • Provided thorough guidance on travel-related matters such as passport requirements and luggage restrictions, enabling passengers to adequately prepare for their flights.
  • Handled sensitive client information responsibly, protecting privacy and adhering to company confidentiality guidelines at all times.
  • Contributed to increased company revenue by upselling additional travel services such as hotel bookings and car rentals.
  • Proactively identified potential issues before they escalated by monitoring flight statuses closely, leading to smoother customer experiences overall.
  • Contributed to a positive work environment through collaboration with colleagues and adherence to company policies and procedures.

Marketing Specialist

Keurig
05.2015 - 02.2018
  • Increased brand awareness by developing and implementing targeted marketing campaigns.
  • Streamlined communication processes, leading to improved collaboration between departments.
  • Collaborated with creative teams to develop visually appealing marketing materials for print and digital channels.
  • Boosted lead generation through the creation of engaging content for social media platforms.
  • Enhanced customer engagement, utilizing email marketing campaigns and newsletters.
  • Analyzed market trends and consumer behavior to inform data-driven marketing decisions.

Data Analyst

IBM
09.2003 - 05.2017
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Utilized data visualization tools to effectively communicate business insights.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
  • Facilitated knowledge sharing by creating centralized data repository accessible to all relevant parties.
  • Reduced data redundancy with effective data modeling, ensuring optimal use of storage resources.

Education

Bachelor of Arts - Business Administration

Clearly University
Ypsilanti, ND

No Degree - Surgical Technology

MaryGrove College
Detroit Michigan

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Call center experience
  • Conflict resolution
  • Microsoft Excel
  • Payment processing
  • Call center operations
  • Microsoft outlook
  • Follow-up skills

Certification

  • Basic Life Support (BLS) Certification - American Heart Association.
  • Certified Instrument Specialist (CIS) - International Association of Healthcare Central Service Materiel Management (IAHCSMM).
  • Tech in Surgery - Certified (TS-C) - National Center for Competency Testing (NCCT).

Certification

Certification Surgical Technology 

Timeline

Airline Reservation Agent

Southwest Airlines
02.2018 - 03.2022

Marketing Specialist

Keurig
05.2015 - 02.2018

Data Analyst

IBM
09.2003 - 05.2017

Bachelor of Arts - Business Administration

Clearly University

No Degree - Surgical Technology

MaryGrove College
Mesha HealeyBrooks