Angelita Ramirez Lopez
Mesa,Arizona
Summary
Proven customer service professional experienced in supporting public facing operations by accurately reviewing conditions, documenting findings, and entering detailed data into established municipal systems. Consistently organized and maintained records, ensuring all information was correctly scanned, uploaded, and easily retrievable for internal and public inquiries. Collaborated across departments to coordinate responses to service requests and streamline workflow, demonstrating strong communication and teamwork. Worked each day independently while prioritizing tasks, managing time effectively, and completing assignments with accuracy and reliability. Proactively implemented process improvements that reduced idle workflow, strengthened operational efficiency, and enhanced overall productivity in support of high‑quality service delivery.
Overview
8
8
years of professional experience
Work History
Solid Waste and Recycle Collections Inspector
Town Of Gilbert Public Works
Gilbert, Arizona
03.2023 - Current
- Developed and implemented inspection procedures, policies, best practices and competency requirements.
- Assisted in the development of inspection procedures and guidelines for staff training.
- Trained new inspectors on best practices and safety protocols in the field.
- Documented inspection findings and prepared detailed reports for management review.
- Worked closely with management teams to help identify process improvements that would improve overall efficiency levels.
Environmental Outreach Specialist
Town of Gilbert
Gilbert, Arizona
11.2021 - 03.2023
- Strengthened partnerships and expanded outreach through collaboration with local organizations, enhancing community engagement.
- Facilitated workshops and presentations, educating students and residents on available services to increase awareness and utilization.
- Tracked data in spreadsheets to record phone calls and canvassing activities, improving reporting accuracy.
- Organized and prioritized tasks to efficiently meet service goals.
- Resolved customer issues through knowledgeable and friendly service, promoting high satisfaction.
- Assisted customers with inquiries to enhance overall satisfaction.
- Provided exceptional service during face-to-face and phone interactions, ensuring positive experiences.
Outbound Call Center Representative
National General Lenders Services
Mesa, Arizona
08.2018 - 2021
- Surpassed quality assurance standards through strict adherence to established protocols, enhancing customer trust.
- Verified personal and sensitive information during inbound calls to ensure accuracy and compliance.
- Navigated challenging customer interactions with composure, ensuring accurate documentation and compliance with procedures.
- Maintained consistent performance by meeting attendance expectations and fulfilling operational objectives.
Education
Residential Property Management -
Residential Property Management
Bellingham, WA05-2006
High School Diploma -
Mesa High School
Mesa, AZ05-1996
High School Diploma -
East Valley Institute Of Technology
Mesa, AZ05-1996
Skills
- Inspection procedures
- Regulatory Compliance Awareness
- Process Improvement Focus
- Operational support
- Record management
- Community Engagement Strategies
- Delivering exceptional customer service
- Contributing to team success
Timeline
Solid Waste and Recycle Collections Inspector
Town Of Gilbert Public Works
03.2023 - Current
Environmental Outreach Specialist
Town of Gilbert
11.2021 - 03.2023
Outbound Call Center Representative
National General Lenders Services
08.2018 - 2021
Residential Property Management -
Residential Property Management
High School Diploma -
Mesa High School
High School Diploma -
East Valley Institute Of Technology