Samantha O'shields
kenansville,Florida
Summary
Detail-oriented Field Inspector with extensive experience in property inspections and regulatory compliance. Skilled in documenting findings and guiding clients on compliance issues. Strong leadership abilities enhance team performance and operational efficiency. Committed to delivering exceptional customer service and fostering positive client relationships. Continuously learning to stay current with industry trends to drive organizational success.
Overview
1
1
Certification
14
14
years of professional experience
Work History
solid waste customer service field inspector
osceola county government
Kissimmee, Florida
11.2020 - Current
- Conducted thorough inspections of residential and commercial properties for compliance.
- Conducted inspections of residential and commercial properties to ensure compliance with building codes, safety regulations, zoning laws, and other applicable ordinances.
- Documented findings and reported violations to relevant authorities, facilitating timely enforcement actions.
- Provided guidance to property owners on compliance issues and corrective actions.
- Maintained detailed records of inspections and follow-up actions taken.
- Wrote full reports outlining results of inspections.
- Documented conditions thoroughly and photographed different areas.
- Investigated complaints from tenants concerning maintenance issues or code violations at rental properties.
- Trained new inspectors on inspection processes and regulations, enhancing team competency and compliance accuracy.
- Collaborated with management teams to identify process improvements, driving streamlined operations and enhanced inspection effectiveness.
- Developed comprehensive checklists for use during inspections to ensure nothing was missed.
- Provided excellent customer service to ensure satisfaction.
- Answered customer service queries promptly to enhance customer experience.
- Assisted customers by addressing their inquiries and providing relevant solutions.
- Resolved complex customer service issues with a focus on maintaining satisfaction.
- Resolved escalated customer service issues efficiently and effectively.
- Accurately filled out and submitted logs and documents within deadlines.
sports maintenance worker
Osceola county government
Kissimmee, Florida
10.2017 - 11.2020
- Landscaping and grounds work improved the property's appearance.
- Utilized hand tools and power equipment to ensure smooth maintenance operations.
- Team coordination helped maintenance requests move from priority to completion on time.
- Consistent safety practices supported secure working conditions for all personnel.
- Timely hazard reporting supported quick correction of safety and equipment issues.
- Routine cleaning kept floors scrubbed, surfaces dusted, and waste receptacles emptied.
- Responded quickly to emergency repair requests to address staff and customer needs.
- Efficient operation of mowers, trimmers, and blowers improved grounds care.
- Prepared tournament fields through detailed painting. supported event readiness.
- Acquired knowledge of field dimensions to ensure precise setup. improved setup accuracy for sporting events.
- Executed field marking according to event guidelines to enhance event preparation quality.
- Conducted forklift and tractor operations to support equipment movement. supported heavy equipment need.
- Maintained high levels of customer service satisfaction.
- Identified customer needs and provided excellent customer service.
- Provided exceptional customer service to all customers.
- Provided excellent customer service in a timely manner.
Head Dishwasher
Tuscana Resort
Davenport, Florida
03.2013 - 10.2017
- Executed dishwashing tasks in a high-volume resort kitchen, ensuring timely availability of clean dishware.
- Cleaned and sanitized kitchen equipment, utensils, and workstations.
- Stored cleaned dishware properly after washing using health department guidelines.
- Handled soaps, cleaners, degreasers, and bleach solutions according to OSHA guidelines.
- Disposed of broken or damaged dishes according to established protocols.
- Ensured cleanliness of kitchen equipment and work areas to maintain high standards of hygiene and safety.
- Supported the head chef with ingredient inventory and supply organization.
- Cooperated with the team to ensure seamless meal preparation and delivery. Cooperated with the team members to maintain smooth service flow during peak times.
- Worked with team members to support efficient meal service.
- Supported bartenders by replenishing supplies and maintaining cleanliness of the bar area. Restocked supplies and kept the bar area clean.
Education
Bachelor of Science - Emergency Management
University of Central Florida
Orlando, FL03-2027
Associate of Arts - General Studies
Valencia College
Orlando, FL04-2023
High School Diploma -
Ridge Community High School
Davenport, FL06-2017
Skills
- Property inspections
- Inspection procedures
- Regulatory compliance
- Waste management compliance
- Compliance reporting
- Attention to detail
- Data documentation tools
- Customer service
- Problem solving
- Team inspection oversight
- Team building
- Collaborative approach
- Effective communicator
- Emergency management
- Inspection oversight
- Regulatory knowledge
- Problem solving
Certification
- FEMA Certifications
IS-2700_
IS-120.c_
IS-800.d_
IS-200.c_
IS-100.c_
IS-321_
IS-393.b_
IS-700.b_
Timeline
solid waste customer service field inspector
osceola county government
11.2020 - Current
sports maintenance worker
Osceola county government
10.2017 - 11.2020
Head Dishwasher
Tuscana Resort
03.2013 - 10.2017
Bachelor of Science - Emergency Management
University of Central Florida
Associate of Arts - General Studies
Valencia College
High School Diploma -
Ridge Community High School