ANGELITA SEPEDA
GREELEY,CO
Summary
- Experienced Human Services employee with years of customer service dedication to our clientele. Adhering to client needs in all areas of empowerment to their road to self sufficiency.
- Previous understanding of rules and policy governed by the State of Colorado to various public programs in the community.
- Engage in any and all opportunities of educational growth offered by my employer to ensure excellent service to our communities.
Overview
29
29
years of professional experience
1
1
Certification
Work History
LEGAL CHILD SUPPORT ENFORCEMENT TECHNICIAN
WELD COUNTY HUMAN SERVICES
12.2021 - Current
- Monitored cases for support order compliance and made adjustments.
- Performed case management tasks to enforce court-ordered child support obligations.
- Calculated child support obligations and debts to initiate collection actions.
- Performed skip tracing activities to locate absent parents and assets.
- Calculated child support obligations and debts.
- Used [Software] and [Software] to manage and update electronic case files.
- Executed collection calls and written or in-person interactions to solicit child support payments on overdue accounts.
- Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
EMERGENCY RENTAL COORDINATOR
WELD COUNTY HUMAN SERVICES
04.2021 - 12.2021
- Complied with governmental and other regulatory agencies by following policies and documenting transactions.
- Contacted program applicants and obtained required enrollment information, documentation and signatures.
- Interacted with internal financial fiscal agency colleagues and external partners to more efficiently deliver COVID funding program services.
- Assisted program applicants with form completion, document retrieval and resource management to reduce application delays.
- Completed daily logs for management review.
- Completed financial computation and review of applicant's housing needs.
INVESTIGATION FRAUD & RECOVERIES ASSISTANCE PAYMEN
CITY & COUNTY OF BROOMFIELD
10.2004 - 04.2021
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Recording of payments received on established recoveries for various benefit programs within Health and Human Services. Tax Intercepts, voluntary payments, and benefit reduction options.
- Outreach to clients for payments, negotiations, repayment notes, and promissory note agreements. Network with state experts to work on the release of tax intercepts after the public debt is paid.
- Compiled evidence to prove or disprove alleged fraud complaints. Referrals are received from the public, technicians, other agencies, the state, and landlords working with our clientele.
ADMINISTRATIVE ASSISTANT IV
CITY & COUNTY OF DENVER
01.1994 - 10.2004
- Processed cases for Public Assistance Programs. Interviewed homeless client's for need of general assistance such as housing, personal hygiene, food, and hotel vouchers.
- Assisted with program information and direction to Workforce Centers. Completed registration with employment services and guided to job seeking information.
- Assisted Public Relations representative of the Department when needed in Homeless situations that arose in the city of Denver. Housed individuals in distress due to emergent situations. Assisted with Community Homeless Vet fairs. Processed public assistance applications for Adult Service programs and referrals for SSA.
- Served Spanish speaking only monolingual clientele in all areas of job applications, rules, regulations, housing, policies and review of citizenship qualifications. Held positions in LEAP, Medicaid, Child Support Department and the Homeless Unit. I worked the emergency LEAP applications.
- I completed intake child support applications which included Conducting large group orientation with the explanation of the child support program and the services available for custodial parents.
- Interviewing skills were utilized in all positions held with Denver Human Services.
Education
High School Diploma -
Valley High School
Gilcrest, CO05.1984
Skills
- Active Listening
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Customer Service
- Recordkeeping Strengths
- Cultural Awareness
- Policy and Procedure Adherence
- Documentation
Certification
- PARALEGAL CERTIFICATE
- DATA PROCESSING CERTIICATE
Languages
Spanish
Native or Bilingual
Timeline
LEGAL CHILD SUPPORT ENFORCEMENT TECHNICIAN
WELD COUNTY HUMAN SERVICES
12.2021 - Current
EMERGENCY RENTAL COORDINATOR
WELD COUNTY HUMAN SERVICES
04.2021 - 12.2021
INVESTIGATION FRAUD & RECOVERIES ASSISTANCE PAYMEN
CITY & COUNTY OF BROOMFIELD
10.2004 - 04.2021
ADMINISTRATIVE ASSISTANT IV
CITY & COUNTY OF DENVER
01.1994 - 10.2004
High School Diploma -
Valley High School
- PARALEGAL CERTIFICATE
- DATA PROCESSING CERTIICATE
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