Claudia Tapia
Greeley,CO
Summary
Skilled Eligibility Technician with experience in assessing qualifications for governmental support programs. Noteworthy skills include strong understanding of program regulations and compliance, adept at interpreting complex information and delivering client-focused solutions. Previously achieved improvement in application processing times through streamlining procedures in alignment with agency guidelines.
Overview
30
30
years of professional experience
Work History
Eligibility Technician
Weld County Department of Human Services
Greeley, CO
09.2017 - Current
- Reviewed applications to determine eligibility for various programs and services according to established criteria.
- Conducted interviews with clients to collect information and verify accuracy of data on applications.
- Processed documents in accordance with applicable regulations, policies, and procedures.
- Researched complex cases requiring additional verification or clarification of eligibility requirements.
- Advised applicants on how to complete necessary paperwork correctly and thoroughly.
- Resolved customer service problems in a professional manner while maintaining confidentiality.
- Entered client information and files into databases for further review and tracking.
- Explained reasons behind application denials and recommended further action.
- Reviewed applications to verify client information and resolve discrepancies.
- Maintained positive working relationship with fellow staff and management.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Informed applicants of other agencies providing useful or related assistance.
Education Specialist
Colorado Early Education Network
Greeley, CO
01.2010 - 07.2017
- Assisted teachers in the implementation of Head Start Performance Standards, Policies, and Procedures, and Colorado Rules and Regulations.
- Monitored student progress and provided feedback to teachers and other administrators.
- Conducted classroom and teacher assessments to determine appropriate instructional strategies using the CLASS tool.
- Collaborated with school administrators, counselors, and other professionals to ensure best practices were being followed.
- Completed classroom monitoring to ensure health and safety procedures were followed.
- Facilitated teacher training in curriculum and assessment.
- Assisted teachers in developing behavior management plans for students exhibiting challenging behaviors.
- Provided guidance and support for teachers in understanding the individualized curriculum.
- Attended IEP meetings, and professional development workshops.
- Communicated regularly with classroom teachers regarding individual children's progress towards meeting goals.
- Educated parents and teachers to drive cooperation, learning achievement, performance and classroom behavior.
- Collaborated with supervisors to examine effectiveness of program and instruction.
- Delivered training to staff and instructors on curriculum, documentation and instructional techniques.
- Performed classroom and teacher evaluations and completed observation reports.
- Observed teachers to assist with planning and classroom instruction methodologies.
- Coached teachers to improve instructional practices through professional development, modeling instructional strategies and feedback.
- Identified professional development needs by creating and presenting teacher surveys.
- Delivered system-wide orientation, training and support programs for new teachers.
- Built and strengthened positive relationships with students, parents and teaching staff.
Education Coordinator
Weld County - Family Educational Network
Greeley, CO
08.1994 - 12.2009
- Planned and developed educational programs, courses, workshops and other learning activities.
- Instructed participants on the use of technology related to educational programs.
- Assisted in recruiting, interviewing and selecting staff members for educational programs.
- Coordinated with external vendors to ensure quality services were provided during all education events.
- Conducted research on best practices in education program planning and implementation.
- Provided guidance and support to teaching staff regarding curriculum development and instruction techniques.
- Organized meetings with faculty members to discuss curricular needs of students in the program.
- Designed a comprehensive plan for evaluating the effectiveness of educational initiatives undertaken by the organization.
- Utilized data-driven decision making methods when developing or revising educational programming.
Education
Bachelor of Science - Interdisciplinary Studies
University of Northern Colorado
Greeley, CO05-2012
Associate of Applied Science - Early Childhood Education
Aims Community College
Greeley, CO05-1993
Skills
- Interviewing techniques
- Confidentiality
- Medicaid knowledge
- Social services knowledge
- Application Review
- Data Entry
- Recordkeeping and data input
Languages
Spanish
Professional
English
Professional
Timeline
Eligibility Technician
Weld County Department of Human Services
09.2017 - Current
Education Specialist
Colorado Early Education Network
01.2010 - 07.2017
Education Coordinator
Weld County - Family Educational Network
08.1994 - 12.2009
Bachelor of Science - Interdisciplinary Studies
University of Northern Colorado
Associate of Applied Science - Early Childhood Education
Aims Community College
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