Claudia Blanco
Longmont,CO
Summary
Results-focused professional with track record in public service, offering expertise in evaluating eligibility for assistance programs. Known for collaborative approach and reliability, with capacity to adapt to evolving needs. Proficient in case management, policy interpretation, and client interaction. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Public Assistance Eligibility Specialist
Boulder County Housing and Human Services
08.2024 - Current
- Conducted regular audits of ongoing cases to identify potential fraud or errors that may have impacted benefit determinations over time.
- Collaborated with community partners to identify additional resources for clients in need, resulting in more comprehensive support services.
- Reduced processing time for applications by consistently meeting deadlines and prioritizing tasks effectively.
- Ensured data privacy compliance by adhering to strict confidentiality protocols when handling sensitive client information.
- Provided excellent customer service by addressing client inquiries professionally and compassionately, fostering trust between clients and the agency.
- Utilized advanced analytical skills to interpret complex financial information accurately, ensuring correct benefit calculations for eligible individuals.
- Established positive relationships with external stakeholders, including other government agencies and non-profit organizations, to facilitate collaboration and enhance service delivery outcomes for clients.
- Improved client satisfaction with timely and thorough communication regarding their cases, including updates on application status.
- Assisted clients with accurate eligibility form, application and document completion.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Communicated with people from various cultures and backgrounds on application process.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Technical Support Representative
Weld County Department of Human Services
01.2024 - 08.2024
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Increased first-call resolution rates by developing comprehensive knowledge base accessible to all team members.
- Reduced call handling time, implementing efficient diagnostic protocols.
- Improved customer satisfaction scores with personalized technical support and follow-up.
- Maintained servers and systems to keep networks fully operational during peak periods.
DMV Clerk
State of Colorado Department of Revenue
07.2018 - 09.2023
- Maintained a high level of accuracy when entering data into the DMV system, reducing errors and improving overall efficiency.
- Provided excellent service to customers seeking driving permits or license renewals, resulting in positive feedback from clients.
- Handled sensitive personal information with discretion while assisting customers in obtaining identification cards or updating their records accordingly.
- Streamlined customer service by efficiently processing vehicle registrations and driver''s license applications.
- Kept up-to-date with changes in DMV policies and procedures, allowing for accurate guidance to customers seeking information or assistance.
- Promoted a positive work environment by cultivating strong professional relationships with colleagues and supervisors.
- Consistently met daily quotas for processed transactions, contributing to overall office efficiency and success.
- Collaborated with law enforcement agencies as needed to provide relevant information regarding driving records or vehicle ownership details.
- Assisted in training new employees on proper procedures for handling diverse tasks within the office, enhancing team productivity.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
Education
Associate of Arts - Criminology
Indiana University, Purdue University Indianapolis
Indianapolis, IN08-2022
Associate of Arts - Business Administration
Vista College
El Paso, TX05-2012
Skills
- Cross-cultural sensitivity
- Interviewing techniques
- Confidentiality
- Effective communication skills
- Documentation and paperwork
- Government relations
- Eligibility procedures
- Multitasking
- Documentation skills
- Team building
- Computer Literacy
- Adaptability
- Microsoft Access
Languages
Spanish
Native or Bilingual
Timeline
Public Assistance Eligibility Specialist
Boulder County Housing and Human Services
08.2024 - Current
Technical Support Representative
Weld County Department of Human Services
01.2024 - 08.2024
DMV Clerk
State of Colorado Department of Revenue
07.2018 - 09.2023
Associate of Arts - Criminology
Indiana University, Purdue University Indianapolis
Associate of Arts - Business Administration
Vista College
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