Angelita Stearns
Sacramento,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
FedEx
Sacramento, CA
04.2022 - 08.2023
- Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
- Communicate clearly and effectively with customers, colleagues, and other stakeholders
- Analyze customer issues and find practical solutions promptly
- Possess in-depth knowledge of FedEx products, services, and policies
- Educate customers about shipping options, rates, and delivery times
- Process customer orders accurately and efficiently
- Handle multiple tasks simultaneously, such as managing phone calls, emails, and in-person inquiries
- Utilize computer systems and software to track shipments, update customer information, and generate reports
- Familiarity with customer relationship management (CRM) tools
- Ensure accuracy in order processing and documentation.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong customer relationships to encourage repeat business.
Starbucks Barista
Safeway
Sacramento, CA
12.2021 - 04.2022
- Created promotional displays for advertising special events or promotions at the cafe.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Monitored inventory levels of supplies and restocked when necessary.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Maintained calm demeanor during high-volume periods and special events.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Cashier
Safeway
Sacramento, CA
08.2021 - 04.2022
- Accurately and efficiently handle cash transactions
- Process customer payments using cash registers and point-of-sale (POS) systems
- Resolve customer issues and complaints professionally and courteously
- Assist customers in locating and selecting products
- Communicate effectively with team members and other store departments
- Follow company policies and procedures, including cash handling and safety protocols
- Handle high-volume periods efficiently, such as during peak hours or busy seasons.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Offered customers carry-out service at completion of transaction.
- Checked personal identifications during alcohol and tobacco sales.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
Sheldon High School
Sacramento, CA05-2021
Medical Assisting Certification -
Campus
Sacramento, CALiberal Studies- In Progress -
Cosumnes River College
Sacramento, CASkills
- Strong verbal and written communication skills
- Strong problem-solving abilities
- Multitasking
- Technology Proficient
- Attention to Detail
- Data Entry
- Critical Thinking
- Shipping and receiving understanding
- Stock management
- Cash Handling
- ID Verification
- POS Systems
- Customer Service
Timeline
Customer Service Representative
FedEx
04.2022 - 08.2023
Starbucks Barista
Safeway
12.2021 - 04.2022
Cashier
Safeway
08.2021 - 04.2022
High School Diploma -
Sheldon High School
Medical Assisting Certification -
Campus
Liberal Studies- In Progress -
Cosumnes River College