Angel Jonathan Villela Bonedilla
San Pedro Sula,Honduras
Summary
Bilingual customer service professional with extensive experience in call centers, remote support, and customer-facing roles. Proven ability to efficiently resolve customer issues while maintaining high standards of satisfaction and service quality. Skilled in managing interactions with international clients through phone, chat, and email support in dynamic, fast-paced environments. Committed to delivering exceptional service and fostering positive customer relationships.
Overview
5
5
years of professional experience
Work History
Bargain Beachwear Cashier / Store Assistant
Eagles Surf Shop
Surf City, North Carolina
06.2023 - 10.2023
- Cashier, taking payments and returns.
- Assisted customers in identifying ideal beachwear choices to meet their preferences and needs.
- Assisted in maintaining cleanliness of floors, carpets, and rugs through vacuuming and sweeping.
- Resolve customer complaints, guide them and provide relevant information about merchandise.
Outdoorsy Customer Support Specialist
Outdoorsy
Remote
03.2023 - 06.2023
- Providing support to guests and host for RV’s reservations.
- Helping potential hosts to list their RVs on the platform.
- Supporting guest to complete driver verification process to complete reservations.
- Being point of contact between hosts and guests.
ezCater Concierge Specialty Agent
Partner Hero Honduras
San Pedro Sula
11.2022 - 06.2023
- Creating food draft orders from scratch to our concierge clients.
- Providing personalized and special support to our concierge clients since they placed an order until they receive it.
- Monitoring order with our drivers to complete their deliveries.
- Coordinated logistics for guest arrivals and departures, ensuring smooth transitions and satisfaction.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Being point of contact between customer and caterer partners (restaurants) to provide the best service.
Minted Customer Support Agent
Collective Solutions Honduras
San Pedro Sula
08.2022 - 12.2022
- Helping customers via chat, emails and calls to customize their designs for holiday cards, birthday invitations, baby shower invitations, etc.
- Being a point of contact for customers and our designers to provide the best product to customers.
- Resolved customer fulfillment issues by implementing effective solutions.
- Giving recommendations to customer based on previous experience.
- Resolved customer inquiries through multiple channels, enhancing overall satisfaction and retention.
HMH Back Office Agent
Alorica Honduras
San Pedro Sula
05.2022 - 09.2022
- Creating customers order from scratch based on purchase order provided by schools.
- Helping schools to find most updated books available on our market.
- Helping customers with payment issues and providing credit when needed.
Priceline Sales Specialist
Allied Global Honduras
San Pedro Sula
01.2022 - 04.2022
- Supporting to customers to find the best hotel reservation options based on budget and amenities needed.
- Helping customer to compare different hotels options that fits their needs.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Priceline Customer Service Specialist
Allied Global Honduras
San Pedro Sula
08.2021 - 12.2021
- Providing support to customer with hotel reservation issues, such as relocating customers when overbooking, late or early check out and check in and much more.
- Helping customer with rental cars issues such no cars available, location closed and more.
- Providing insight support to customer with domestic and international flights such as flight cancellations, schedule changes, name corrections, etc.
Amazon Quality Advocate
Startek Honduras
San Pedro Sula
11.2019 - 08.2021
- Evaluated agent performance through comprehensive monitoring of inbound calls, chats, and emails.
- Delivered actionable recommendations and constructive feedback to agents based on customer experiences.
- Provide coaching sessions to agents to achieve the highest performance.
Amazon Customer Service Representative
Startek Honduras
San Pedro Sula
10.2018 - 10.2020
- Helping customers with delivery issues and contacting carriers to complete deliveries.
- Provided recovery service to customer for missing or damaged items received.
- Help customer with basic password troubleshooting.
- Helping customers with payment issues.
- Helping customer to placed orders and find the best item available requested.
Education
High School Diploma -
CEUTEC
San Pedro Sula09-2018
Bachillerato Tecnico Profesional - Informatica
Instituto Jose Trinidad Reyes
San Pedro Sula10-2016
Skills
- Work ethic and integrity
- Patience and empathy
- Customer service excellence
- Professionalism and courtesy
- Active listening
- Critical thinking
- Data entry
Languages
Spanish
English
Timeline
Bargain Beachwear Cashier / Store Assistant
Eagles Surf Shop
06.2023 - 10.2023
Outdoorsy Customer Support Specialist
Outdoorsy
03.2023 - 06.2023
ezCater Concierge Specialty Agent
Partner Hero Honduras
11.2022 - 06.2023
Minted Customer Support Agent
Collective Solutions Honduras
08.2022 - 12.2022
HMH Back Office Agent
Alorica Honduras
05.2022 - 09.2022
Priceline Sales Specialist
Allied Global Honduras
01.2022 - 04.2022
Priceline Customer Service Specialist
Allied Global Honduras
08.2021 - 12.2021
Amazon Quality Advocate
Startek Honduras
11.2019 - 08.2021
Amazon Customer Service Representative
Startek Honduras
10.2018 - 10.2020
Bachillerato Tecnico Profesional - Informatica
Instituto Jose Trinidad Reyes
High School Diploma -
CEUTEC