ANGEL L. SANTIAGO

• Facilitated crisis intervention sessions to stabilize clients in immediate distress.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
• Implemented evidence-based practices to enhance client outcomes and satisfaction.
• Advocated for client access to community resources and support services.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.

• Medication Monitoring
• Client Court Runs
• Group Facilitator
• 1:1 Support Specialist
• Intake Assistance
• Narcan Trainer
• TAG Representative
• Steering Committee
• Monitored client progress and adjusted interventions to enhance effectiveness.
• Educated clients on coping strategies, life skills, and community resources.
• Trained new staff on best practices in recovery support methodologies.
• Strengthened relationships with community partners through regular outreach and collaboration on mutual client goals.

Lowered Pruned Limbs,Lowered Trunk Sections, Sectioned Limbs

• Sales floor associate Assist customers with needs, POS associate, Stock Room Associate, Vision Board for upcoming sales