Angel L Santos Jr
Field Engineer
Richmond,TX
Summary
Professional field expert with proven capability in delivering technical solutions and optimizing on-site operations. Strong analytical and problem-solving skills, adept at equipment maintenance, troubleshooting, and system installations. Collaborative team player focused on achieving results and adapting to evolving project demands. Recognized for reliability, technical proficiency, and effective communication.
Overview
2026
2026
years of professional experience
Work History
LEO Field Engineer – Mission Satellite Operations
OneWeb
12.2019 - 08.2025
- Installed, configured, and tested LEO satellite UT equipment at EFT Ellington Field Terminal and customer locations.
- Conducted preventive maintenance at EFT antenna farm and resolved technical faults to maintain results-driven service uptime.
- Served as onsite RF expert for OneWeb’s GEO and LEO satellite solutions.
- Diagnosed and reproduced UT performance issues; collaborate with vendors for firmware and software fixes.
- Authored technical documentation and updated system configuration guides.
- Delivered hands-on training to customers and partners on UT systems and diagnostic tools.
- Managed escalations and provided rapid-response support in diverse field environments.
- Traveled internationally to support deployments and build regional expertise in LEO markets.
- LEO satellite terminal configuration and diagnostics
- IP networking, QoS testing, and performance analysis
- VSAT deployment and installation
- 5G/LEO UT system integration
- Served as POC for Sitcom UT equipment testing and evaluation for maritime, aviation, and remote terrestrial use cases
- Spearheaded new training manual, utilizing client feedback, ECO, sales, job summaries, and site support leading training for new hires resulting in reduction of expenses by 19%, decreasing completion time by 12% and reduction of safety issues by 5%
- Implemented new Equipment verification protocol which reduced manpower hours, re-trips, equipment failure, improper equipment allocation and ultimately expenses by 21.5%
Technical Analyst
Centerpoint Energy
2015 - 07.2019
- Monitor and maintain routers, Cell Relays, WiMAX Radios, Switches, Multiplexers, Microwaves, and other SONET network nodes
- Conduct network analysis troubleshooting to isolate problems or improve network performance using network management tools: CTC, HP Top View (NNMi), DS Net Mediations, Real Time Network management, Netsmart, RAMS, Onew Way Control, Pulse-Net to proactively troubleshoot and diagnose performance issues as well as outages
- Provides support, testing, and troubleshooting to technical client base while effectively communicating problem resolutions to clients, team members, and support groups
- Perform scheduling and coordination of work activities and dispatch field technicians, peers, carriers, and clients to complete installations and to resolve communications failures
- Provide configuration, troubleshooting, and outage support of a Cisco infrastructure including CISCO 3900 (routers), 6500 switches, 3500 switches, OSI 15454s, and M-LOOR RR Module
- Provide working knowledge to installation, operational and maintenance support by measuring signal to noise, signal-to-noise ratio, signal distortion, jitter, frequency level, peak, voltage, noise, 3100 to 3,000 frequency range, EMI signaling, bit error rate, tip/ring ground resistance, noise testing, smart jack testing, modem set up features, QoS testing, measuring and adjustment of decibel levels on circuits and microwave nodes
- Work with external supports groups and clients to troubleshoot and coordinate repair of network issues
- Provide remote and field analysis and troubleshooting of fiber optic data on the networks utilizing Cisco MPLS VPN environment OTDR and SONET technologies
- Perform detail analysis of various auto-generated reports such as: the 50+ Report, Missed Rack Report, GIS Diagnosis Tool, Tivoli, Syslog Server, RSSI, Report, and others to pro-actively assess the health of the Smart Grid and IG Networks as well as troubleshoot outages
- Create and assign SAP and Service Now notifications for each and every issue worked and complete data input thoroughly
- Assign notifications to appropriate support teams such as Radio Dispatch, Electric Control, as needed
RF Field Engineer
Council Rock Engineering
01.2012 - 01.2014
- Work with senior RF Engineers to coordinate the activities involved in Research, plan and support the design of microwave, air to ground radio, and digital communication systems using propagation models to include consideration of frequency management / interference.
- Troubleshoot and effectively resolve issues with wireless devices and network setup
- Work with senior RF Engineers to coordinate the activities involved in fabrication, operation, application, installation and repair of communication devices.
- Apply a broad and in-depth working knowledge of telecommunications and remote site infrastructure technology that that promotes reliability and survivability of equipment and services.
- Research and analyze data such as customer design proposals, specifications and manuals to determine the feasibility of design or application.
- Create and manage the upkeep of network and mobile system documentation including detailed deployment, test, and support plans.
Microwave Tower Technician
Clearwire Communications
01.2010 - 01.2012
- Performs inspection of microwave systems. Including: performs routine preventive maintenance, equipment alarm analysis, inspection of waveguide pressure and desiccant, annual preventive maintenance on all radio types, advanced troubleshooting, basic installation and acceptance of radio and path alignment with tower crew.
- Ensured power systems are functional which includes and analyzing battery routines, performing voltage adjustments and PM’s on rectifiers and DC power systems
- Repaired or replaced cell site equipment including WWP switches, Motorola base stations, and Power Boss remote management systems
- Assists junior Site/Field technician in testing and repairing network equipment
- Worked closely with RF Engineering and RAN Operations departments to support network optimization projects
- Supported NOC staff by interfacing regularly to report on network outages, and any work being performed.
- Installed and maintained small cell DAS systems on the WiMAX network
Headend Tech / Communications Tech 6
Time Warner /
01.2007 - 01.2010
- Created, designed, and implemented recombine plans to balance growth of high speed internet systems
- Reconciled field maintenance reports to resolve outstanding issues
- Working knowledge of test equipment including; oscilloscopes, multi-meters, waveform generators, and spectrum analyzers
- Assisted in the project management to reclaim fiber by combining multiple fiber runs utilizing WDM and DWDM installs
- Assisted network operations personnel with the installation, configuration and deployment of various routers, switches optical receivers, transmitters, Modulators, and Demodulators
- Solve and repair network issues and outages using first rate customer service
- Familiar with network topology, mesh star, ring, hub-spoke, tree, point to point, and hybrid
- Maintained Benning racked U.P.S and rectifier systems
- Supported NOCC staff by interfacing regularly to report on network outages, and any work being performed
Cable Splicer
South Western Bell
01.1998 - 01.2007
- Working knowledge of test equipment including; oscilloscopes, waveform generators, and spectrum analyzers
- Reviewed and analyzed schematic drawings using electrical test instruments to determine defective wire and fiber
- Maintained company vehicle and managed all documents with regards to company policies and procedures
- Splices overhead, underground, or submarine multiple-conductor cables used in telephone and telegraph communication and electric-power transmission systems
- Tests each conductor to identify corresponding conductors in adjoining cable sections, according to electrical diagrams and specifications, to prevent incorrect connections between individual communication circuits or electric power circuits, using test lamp or bell system.
- Supported NOCC staff by interfacing regularly to report on network outages, and any work being performed.
Skills
- Network troubleshooting
- Satellite system configuration
- Cisco infrastructure support
- Fiber optic analysis
- RF engineering collaboration
- Technical documentation authoring
- Preventive maintenance procedures
- IP networking analysis
- QoS testing and evaluation
- Equipment installation and testing
- Customer training delivery
- Performance issue diagnosis
- Communication network optimization
- Field operations management
- Data analysis and reporting
Certification
- Certified Field Engineer / Installer/ Intellian
- Certified Remote Terminal Installation]/ GVF iDirect -
- Certified ISO 9001 / IDX 4 operations and maintenance / iDirect
Accomplishments
- Supervised team of [6] MSOC staff members.
- Installed, configured, and tested LEO satellite UT equipment at 150 customer locations and the EFT Ellington Field Terminal,
- Completed 16 equipment tests and evaluations to ensure optimal performance of new LEO producs.
- Collaborated with team of 12 in the development performance and product reliability.
Timeline
LEO Field Engineer – Mission Satellite Operations
OneWeb
12.2019 - 08.2025
RF Field Engineer
Council Rock Engineering
01.2012 - 01.2014
Microwave Tower Technician
Clearwire Communications
01.2010 - 01.2012
Headend Tech / Communications Tech 6
Time Warner /
01.2007 - 01.2010
Cable Splicer
South Western Bell
01.1998 - 01.2007
Technical Analyst
Centerpoint Energy
2015 - 07.2019