Ivan Ortiz
Las Vegas,NV
Summary
Adept Fiber Optic Technician with a proven track record at Contract Solutions, Frontier and Welink enhancing network performance and customer satisfaction. Skilled in network troubleshooting and offering exceptional customer support, I excel in both team collaboration and leadership. My expertise significantly boosts system efficiency and resolves complex issues, ensuring high-quality technical solutions.
Overview
4
4
years of professional experience
Work History
Field Technician Satellite Installer
Welink
03.2025 - Current
- Operated and maintained equipment to ensure optimal performance and safety standards.
- Provided customer training on equipment usage and maintenance for improved satisfaction.
- Troubleshot and resolved technical issues related to satellite reception and connectivity.
- Installed satellite systems, ensuring optimal signal strength and customer satisfaction.
- Conducted routine maintenance and troubleshooting for various satellite equipment.
- Installed wiring, cabling and networking hardware on customer premises.
Fiber Optic Technician
Contract Solutions, Frontier
09.2023 - 02.2025
- Enhanced network performance by efficiently installing and maintaining fiber optic systems.
- Upheld quality standards in all completed work by strictly following established procedures for handling delicate components such as optical fibers, connectors, and hardware devices.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Improved customer satisfaction by promptly responding to service requests and providing high-quality technical support.
- Provided exceptional customer service through clear communication about project progress, timelines, and expectations throughout the process.
Fiber Tech Support
Contract Solutions, DMG
03.2023 - 08.2023
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
Fiber Optic Technician
Contract Solutions, Frontier
07.2022 - 03.2023
- Enhanced network performance by efficiently installing and maintaining fiber optic systems.
- Upheld quality standards in all completed work by strictly following established procedures for handling delicate components such as optical fibers, connectors, and hardware devices.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Improved customer satisfaction by promptly responding to service requests and providing high-quality technical support.
Fiber Optic Technician
Contract Solutions, Fidium
03.2022 - 07.2022
- Enhanced network performance by efficiently installing and maintaining fiber optic systems.
- Upheld quality standards in all completed work by strictly following established procedures for handling delicate components such as optical fibers, connectors, and hardware devices.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Improved customer satisfaction by promptly responding to service requests and providing high-quality technical support.
- Provided exceptional customer service through clear communication about project progress, timelines, and expectations throughout the process.
Education
High School Diploma -
Western High School
Las Vegas, NV06-2015
Skills
- Fiber optic safety
- Network troubleshooting
- Technical training
- Telecommunications infrastructure
- Customer support
- IP networking
- Hardware installation
- Cable management
- OTDR operation
- Fiber optic terminations
Languages
Spanish
Native or Bilingual
Timeline
Field Technician Satellite Installer
Welink
03.2025 - Current
Fiber Optic Technician
Contract Solutions, Frontier
09.2023 - 02.2025
Fiber Tech Support
Contract Solutions, DMG
03.2023 - 08.2023
Fiber Optic Technician
Contract Solutions, Frontier
07.2022 - 03.2023
Fiber Optic Technician
Contract Solutions, Fidium
03.2022 - 07.2022
High School Diploma -
Western High School