Kwende Jackson
Zebulon,NC
Summary
Highly motivated and skilled Field Technician Supervisor with a proven track record of successfully managing and leading teams in delivering top-notch technical services for Charter (Spectrum) fiber optic and coaxial systems. Currently seeking a challenging role where I can utilize my expertise in troubleshooting and problem-solving to drive operational efficiency and customer satisfaction. Committed to fostering a positive work culture and ensuring completion of tasks in a timely and efficient manner.
Overview
24
24
years of professional experience
Work History
Field Technician Supervisor
BPM CABLE
01.2021 - Current
- Company Overview: Sub-Contracted by Charter Communications- Spectrum
- Managed and supervised a team of field technicians, ensuring timely completion of projects and adherence to quality standards
- Developed and implemented training programs to enhance the skills and knowledge of field technicians, resulting in increased efficiency and customer satisfaction
- Conducted regular field visits and inspections to ensure compliance with protocols and identify areas for improvement
- Collaborated with cross-functional teams to streamline workflow processes, leading to reduced costs and improved productivity
- Sub-Contracted by Charter Communications- Spectrum
- Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
- Enhanced network performance by efficiently installing and maintaining fiber optic systems.
- Upheld quality standards in all completed work by strictly following established procedures for handling delicate components such as optical fibers, connectors, and hardware devices.
- Streamlined fiber optic installation processes, significantly reducing project completion times.
Audio/Visual Production Tech
Self-Employed
01.2016 - 12.2020
- Provided exceptional audio operation, ensuring optimal sound quality and seamless coordination during live events
- Assisted lighting operators in executing flawless lighting designs, enhancing the overall visual experience
- Supported video operators in delivering high-quality video content, ensuring seamless integration with other production elements
- Exhibited expertise as a breakout operator, effectively managing and coordinating multiple audiovisual streams simultaneously
- Demonstrated strong leadership skills as a crew lead, effectively guiding and supervising team members to execute successful productions
- Proficiently handled warehouse operations, including inventory management and equipment maintenance, ensuring smooth workflow
- Assisted stagehands in setting up and dismantling equipment, ensuring efficient event preparation and clean-up
- Safely operated trucks (non-CDL), ensuring timely transportation of equipment and materials to and from event venues
Security Officer
Children's Hospital of Philadelphia
06.2010 - 01.2016
- Conducted regular patrols of hospital premises, utilizing keen observation skills to identify and promptly respond to any suspicious activity
- Ensured optimal functioning of security arrangements within the hospital, including computers, alarm systems, and closed circuit cameras
- Interacted professionally with hospital staff across all divisions, with a specific focus on drug storage areas, infant care units, wards for mentally ill patients, and trauma care
- Assumed leadership in emergency situations, promptly initiating evacuation procedures in the event of fire or bomb threats
Aerospace Maintenance Technician
United States Air Force
07.2003 - 01.2005
- Ensured optimal performance and safety of aircraft through comprehensive pre-flight, in-flight, and post-flight checks
- Oversaw aircraft servicing and inspections, effectively coordinating and supervising maintenance crews
- Expertly managed aircraft documentation, utilizing both manual and automated computerized systems
- Held Secret Security Clearance, maintaining strict confidentiality until 01 Dec 04
Networking Administrative Assistant
Electronic Ink
10.2000 - 06.2003
- Configured and formatted new and existing computer systems
- Investigated and resolved network-related issues
- Managed hardware and software inventory, including serial numbers, utilizing Microsoft Access and Excel
- Performed hardware installations
- Established user, email, and computer accounts on domain servers
- Conducted remote software installations through Norton Ghost and Remote Installation Service
Education
Bachelors of Arts - Telecommunications, Communications
Temple University
PHILADELPHIA, PA05.2010
Skills
- Technical expertise
- Team leadership
- Troubleshooting abilities
- Customer service
- Organized
- Efficient
- Leadership
- Technical Problem-solving
- Communication
- Technical Skills
- Team Management
- Organizational Ability
- Field operations
- Fiber optic safety
- Technical training
- Telecommunications infrastructure
- Fiber optic terminations
- Fusion splicing
Personal Information
Date of Birth: 02/08/85
Timeline
Field Technician Supervisor
BPM CABLE
01.2021 - Current
Audio/Visual Production Tech
Self-Employed
01.2016 - 12.2020
Security Officer
Children's Hospital of Philadelphia
06.2010 - 01.2016
Aerospace Maintenance Technician
United States Air Force
07.2003 - 01.2005
Networking Administrative Assistant
Electronic Ink
10.2000 - 06.2003
Bachelors of Arts - Telecommunications, Communications
Temple University
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