Keith O'Brien
St Louis,MO
Summary
Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and team performance.
Overview
33
33
years of professional experience
Work History
Field Technician Supervisor
Spire
St Louis, MO
07.2018 - 05.2024
- Resolved escalated customer complaints regarding telecom services or equipment issues.
- Assigned tasks to field technicians based on their skill level and experience.
- Ensured compliance with safety regulations when conducting work in the field.
- Prepared detailed reports summarizing service call data for management review.
- Collaborated with engineers to test new products or technologies before deployment in the field.
- Monitored technician performance and provided feedback and coaching.
- Tracked technician hours worked on each job assignment using a time tracking system.
Diversion Control
Spire
St Louis, MO
06.2014 - 07.2018
- Collaborated with SLMP to resolve the stealing of natural gas and identity theft.
- Assisted in securing gas systems to prevent personnel harm.
- Worked alongside with local municipality to determine current residency of customers' homes.
Service Technician
Spire
St Louis, MO
05.2010 - 06.2014
- Diagnosed problems and determined solutions for various customer issues.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Assisted with installation projects at both residential and commercial sites.
Pipefitter
Spire
St Louis, MO
02.1991 - 05.2010
- Prepared and maintained all aspects of Spire's natural gas system.
- Install supports for pipes to keep them in place during installation process.
- Collaborate with other tradespeople such as electricians or plumbers when necessary.
- Install, maintain, and repair pipes and regulators that control natural gas flow
Education
Associate of Science - HVAC
Ranken Technical College
St Louis, MO05-1987
Skills
- Operational planning expertise
- Quality Control
- Schedule development
- Technical knowledge
- Operations Planning
- Work Order Review
Timeline
Field Technician Supervisor
Spire
07.2018 - 05.2024
Diversion Control
Spire
06.2014 - 07.2018
Service Technician
Spire
05.2010 - 06.2014
Pipefitter
Spire
02.1991 - 05.2010
Associate of Science - HVAC
Ranken Technical College
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