ANGELLA NEMBHARD
Project Manager
Mount Vernon,NY
Overview
26
26
years of professional experience
4
4
Certification
Work History
Project Manager, Business Integration – Customer Operations
Charter Communications
Stamford, CT
01.2022 - Current
- Led cross-functional delivery of mobile integration and small-business initiatives across a 28-project portfolio.
- Overseeing end-to-end project planning, scheduling, and tracking to ensure on-time delivery.
- Facilitated Agile methodology including daily stand-ups, sprint planning, backlog grooming, and status meetings to maintain team collaboration, stakeholder alignment, and delivery momentum.
- Delivered Small Business Connect solution with RingCentral Voice, driving 5% activation increase within first six months.
- Directed launch of the 10GB Data Pack opt-in feature, resulting in 65% customer opt-in and only 2.7% opt-out within first 90 days.
- Launched One-Click for iPhone, enabling seamless SIM/eSIM transfers and generating $4M in annual revenue, achieving 40K web and 3,378 device-based activations within first 30 days.
- Partnered with Quality Assurance and cross-functional teams to enforce mobile readiness, testing best practices, and quality standards across all releases.
Covid-19 Contact Tracer – Contractor
CONTACT TRACING PROGRAM
New York, NY
03.2021 - 01.2022
- Conducted COVID-19 case investigations and contact tracing by interviewing diagnosed individuals, notifying exposed contacts, providing guidance on quarantine, isolation, and symptom monitoring.
- Maintained accurate records in secure databases while connecting individuals with community resources to support them through the isolation process.
- Managed high-volume caseload of daily outreach calls, maintaining accurate and confidential records in secure case management databases.
- Applied active listening and empathetic communication to guide individuals through quarantine and isolation protocols, ensuring compliance and understanding.
- Maintained strict HIPAA-compliant confidentiality standards when handling sensitive personal and medical information across all interactions.
Senior Quality Assurance Technical Writer – Contractor
KPMG
Plainfield, NJ
09.2019 - 09.2021
- Managed end-to-end quality assurance for the KPMG Training Center in Orlando, FL.
- Designed and implemented reusable templates and Standard Operating Procedures, driving process consistency across the Lake House Project.
- Developed and maintained Quality Assurance and Quality Control documentation including test strategies, training materials, and style standards to ensure consistent, high-quality deliverables.
- Owned end-to-end Quality Assurance throughout Software Development Life Cycle within an Agile Scrum framework, driving test plan creation and UAT execution to validate system integrity across enterprise releases.
- $450M state-of-the-art residential learning campus serving 800 guests executing integration, regression, and functional testing to ensure defect-free system performance.
Senior Quality Assurance Analyst / Technical Staff / Project Manager
Verizon Wireless
Orangeburg, NY
02.2000 - 03.2019
- Managed enterprise releases, billing conversions, and end-to-end testing across a nationwide subscriber base, while leading UAT processes, sprint alignment, and SOX audit readiness for large-scale system integrations.
- Implemented a tool that streamlined outdated UAT process, driving 20% increase in daily usage within six months.
- Managed 26 billing conversions across a nationwide subscriber base, resulting in 21 unique conversions covering 3.5M subscribers, 85 retail stores, and 1,800 indirect locations seamlessly integrated.
- Managed 50+ monthly release projects by coordinating cross-functional workflows and leading Go/No-Go calls using measurable quality metrics.
- Spearheaded API re-engineering to Cassandra-based architecture that resulted in machine processing load being reduced by 70K MIPS, saving $25.86 per MIPS.
- Automated records retrieval processes, saving 780+ hours annually and reducing operational costs.
Education
M.S. - Information Systems Management
Stevens Institute of Technology
B.S. - Professional Arts
Empire State College
A.A. - Computerized Office Administration
Westchester Business Institute
Skills
- Agile Delivery
- Scrum
- Project Planning
- Scheduling & Tracking
- Roadmap Management
- Release Planning
- Risk Management
- Stakeholder Engagement
- Communication
- SDLC Methodologies (Agile, Waterfall, Hybrid)
Certification
- Project Management Professional (PMP)
- Cognitive Project Management in AI (CPMAI) v7
- Professional Certificate in Agile Management – Villanova University
- Certified SAFe Scrum Master (CSM)
- SAFe 5 Product Owner/Product Manager
- ISTQB Certified Tester – Foundation Level (CTFL)
- Web Development & Business Programming – The Chubb Institute
Timeline
Project Manager, Business Integration – Customer Operations
Charter Communications
01.2022 - Current
Covid-19 Contact Tracer – Contractor
CONTACT TRACING PROGRAM
03.2021 - 01.2022
Senior Quality Assurance Technical Writer – Contractor
KPMG
09.2019 - 09.2021
Senior Quality Assurance Analyst / Technical Staff / Project Manager
Verizon Wireless
02.2000 - 03.2019
M.S. - Information Systems Management
Stevens Institute of Technology
B.S. - Professional Arts
Empire State College
A.A. - Computerized Office Administration
Westchester Business Institute