Angelle Newmans-Gibson
Pensacola,FL
Summary
Experienced with diagnosing and resolving technical problems to optimize system performance. Utilizes network management and hardware maintenance skills to ensure seamless operations. Knowledge of providing efficient support in fast-paced environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Teaching Assistant for Technology I
Navarre High School
08.2023 - Current
- (850) 936-6080
- Worked as a liaison between the district ITS and Systems offices and the school employees in order to make sure IT needs for student education were being met.
- Used ticketing systems to manage and process support actions and requests.
- Work closely with testing coordinator to plan and coordinate technology for required testing
- Assist teachers with a variety of technology needs
- Implemented system upgrades to enhance network performance and reliability.
- Managed IT support ticketing system, ensuring timely resolution of technical issues.
- Collaborated with cross-functional teams to align technology solutions with business objectives.
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- Trained employees on new technologies, increasing competency levels across the organization.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Patched software and installed new versions to eliminate security problems and protect data.
Network Navigators Inc.
01.2019 - 08.2023
- Company Overview: NNI is an IT company out of Mandeville, La
- Web site design, Marketing Management, Data Entry, And Legal Compliance For:
- I designed and managed their web site and marketing
- Owner, Fred Jensen (985) 869-3478
- Barefoot Counseling, LLC: BC is an Addiction, Substance Use, Trauma and PTSD counseling center
- I designed and managed their website
- I also help remotely manage their office compliance policies, federal and state compliance policies, and data entry.
- Hired and oversaw subcontractors to meet project needs.
- Performed maintenance tasks on PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Child and Youth Program Assistant
USAF - Hurlburt Field, FL
06.2019 - 01.2021
- HQ, AFSOC, 1 SOW, 1 SOMSG, 1 SOFSS
- Airman and Family Services Flight
- Youth Programs (FSFY)
- Created safe, fun environment for children and teens attending special programs at facility.
- Communicated frequently with youth and parents to meet program needs and achieve high satisfaction ratings.
- Supervisor: Zallie Ford 850-884-7927 or 850-884-6938
Chef Instructor
Rutherford High School Culinary Academy
06.2016 - 08.2019
- (850) 767-4500
- Principal: Mr. Coy Pilson
- I was tasked with re-building the Culinary Academy at this high school
- I led classes in multiple county, district and cooking competitions
- I volunteered and led student volunteers in a multitude of ways after Hurricane Michael came through.
- Motivated students to achieve new levels of skill in diverse kitchen tasks.
- Monitored food production for quality, safety and adherence to establishment standards.
- Coached junior chefs on cooking techniques and performance strategies.
- Developed and implemented creative lesson plans to reach diverse student audience.
- Taught culinary theory and practices, focusing on food production, food safety and restaurant operations.
- Certified CervSafe Instructor
CBRN Specialist
U.S. Army Reserves
10.2006 - 10.2018
- Chemical, Biological, Radiological & Nuclear) 576th Transportation Detachment
- Upheld code of conduct and maintained professionalism in stressful situations.
- Trained in conflict resolution among subordinates, equals and superiors.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Served in an on-call capacity for last-minute or late-night taskings from leadership.
- Active Reserves
ESOL Newcomer Teacher
Bay High School
09.2015 - 06.2016
- (850)-767-4601 (ask for Mr. Billy May-Principal)
- Educated students in basics of English grammar and conversational speaking.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- While working here, I taught English as a second language to students from other countries
- I primarily worked with Spanish speaking students, helping tutor, translate and stay on track with all of their classes.
Owner/Operator
Sugar High Bakery & Boutique, LLC
01.2011 - 12.2015
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, returns and financial reports in QuickBooks.
Paraprofessional (Assistant Teacher)
C.C. Washington Middle School
09.2014 - 06.2015
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
Education
Associate of Science - Culinary Arts
Le Cordon Bleu College of Culinary Arts
Tucker, GA01.2008
Bachelor of Science - Political Science and Public Administration
Walden University
Minneapolis, MN11.2012
EPI - Education Preparation Institute
Gulf Coast State College
City, FLUndergraduate - Studies
North Georgia Military College
Dahlonega, GaNo Degree - Classroom Management For CTE Teachers
FLDOE
04.2019
Skills
- Positive attitude
- Computer skills
- User support
- Staff education and training
- Remote support
- Effective communication
- IT troubleshooting
- IT documentation
- System upgrades
- Application support
- IT service management
- Troubleshooting and Diagnostics
- Software installation
Certification
- NBC Training (Nuclear Biological, and Chemical Decontamination) - Assorted FEMA courses & Certifications
- HAZMAT Training - 2010
- MCD (Mass Casualty Decontamination) - 2010
- BIDS (Biological Detection)
Timeline
Teaching Assistant for Technology I
Navarre High School
08.2023 - Current
Child and Youth Program Assistant
USAF - Hurlburt Field, FL
06.2019 - 01.2021
Network Navigators Inc.
01.2019 - 08.2023
Chef Instructor
Rutherford High School Culinary Academy
06.2016 - 08.2019
ESOL Newcomer Teacher
Bay High School
09.2015 - 06.2016
Paraprofessional (Assistant Teacher)
C.C. Washington Middle School
09.2014 - 06.2015
Owner/Operator
Sugar High Bakery & Boutique, LLC
01.2011 - 12.2015
CBRN Specialist
U.S. Army Reserves
10.2006 - 10.2018
Bachelor of Science - Political Science and Public Administration
Walden University
EPI - Education Preparation Institute
Gulf Coast State College
Undergraduate - Studies
North Georgia Military College
No Degree - Classroom Management For CTE Teachers
FLDOE
Associate of Science - Culinary Arts
Le Cordon Bleu College of Culinary Arts