Angellica Carter
Gulf Breeze
Summary
Detail-oriented professional skilled in quality control and inventory management. Successfully led housekeeping teams to maintain exceptional cleanliness and safety standards while optimizing staff efficiency and enhancing guest satisfaction.
Overview
15
15
years of professional experience
Work History
Housekeeping Manager
The Island
Fort Walton Beach
2021.06 - Current
- Supervised daily housekeeping operations for a luxury beachfront resort.
- Trained and mentored staff on cleaning techniques and safety protocols to ensure high standards of service.
- Managed inventory of cleaning supplies and equipment, ensuring availability for uninterrupted operations.
- Developed and implemented housekeeping schedules to optimize staff efficiency.
- Conducted inspections of guest rooms and public areas to uphold cleanliness standards and enhance guest satisfaction.
- Coordinated with other departments to ensure seamless guest experiences.
- Resolved guest complaints regarding cleanliness promptly and professionally.
Housekeeping Supervisor
The Island
Fort Walton Beach
2015.03 - Current
- Supervised daily housekeeping operations for guest rooms and public areas.
- Coordinated staff schedules to optimize coverage and streamline operations.
- Inspected rooms and facilities for cleanliness and maintenance needs.
- Created checklists to uphold consistent cleaning standards and enhance service quality.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Supervised and trained housekeeping staff to ensure compliance with cleanliness standards and improve overall service delivery.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
Housekeeping Inspector
The Island
Fort Walton Beach
2011.11 - Current
- Inspected guest rooms for cleanliness and compliance with hotel standards, enhancing guest satisfaction.
- Maintained inventory of cleaning supplies, ensuring readiness and availability for housekeeping operations.
- Reported maintenance issues to ensure timely resolutions for guest comfort.
- Inspected guest rooms and public areas for cleanliness and safety, upholding hotel policy and contributing to a safe environment.
- Coordinated closely with engineering staff to resolve any issues found during inspections.
Housekeeper
The Island (Ramada)
Fort Walton Beach
2011.01 - Current
- Ensured cleanliness of guest rooms and common areas, enhancing guest satisfaction and comfort.
- Sanitized bathrooms, including toilets, tubs, showers, and sinks, promoting a hygienic environment.
- Replaced bed linens and towels, organized rooms for optimal guest experience.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Utilized cleaning chemicals and equipment according to safety guidelines.
- Restocked supplies in guest rooms and housekeeping carts daily.
Education
Associate of Arts - Health Administration
University of Phoenix
Tempe, AZ2010-06
Skills
- Quality control
- Safety standards
- Inventory management
- Operational scheduling
- Staff training
- Team leadership
- Customer service
Timeline
Housekeeping Manager
The Island
2021.06 - Current
Housekeeping Supervisor
The Island
2015.03 - Current
Housekeeping Inspector
The Island
2011.11 - Current
Housekeeper
The Island (Ramada)
2011.01 - Current
Associate of Arts - Health Administration
University of Phoenix