ANGELLO DE LA CRUZ
Birmingham,AL
Summary
Service oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Spark Delivery Driver
Walmart
Birmingham, Alabama
01.2024 - Current
- Delivered groceries to customers' homes efficiently and on schedule.
- Communicated with customers to confirm delivery details and address concerns.
- Navigated routes using GPS for timely deliveries across various neighborhoods.
- Collaborated with store staff to manage inventory and fulfill customer orders.
Stock Control Coordinator
Publix Grocery Store
Miami, USA
10.2019 - 08.2024
- Coordinated inventory management to ensure product availability and freshness.
- Identify slow-moving items and propose strategies for clearance or reallocation.
- Demonstrated strong organizational skills while managing multiple tasks in a fast-paced environment.
- Identified slow-moving items and proposed strategies for clearance to optimize inventory turnover.
- Gathered and organized materials to streamline operational processes.
- Provided exceptional customer service at Publix, assisting Spanish-speaking customers with inquiries, resolving concerns, and ensuring a positive shopping experience.
- Coordinated inventory management to enhance product availability and maintain freshness.
Multilingual Client Service Specialist
Subway
Miami, USA
01.2019 - 09.2019
- Enhanced customer satisfaction by promptly and professionally resolving service-related issues.
- Assessed systems using predetermined checklist, identifying and documenting issues.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Streamlined service processes, reducing response times and improving customer experience.
Education
PTA -
Miami Dade College
Miami, FLSkills
- Delivery Route Optimization
- GPS Navigation
- Order fulfillment
- Stock Management
- Service Coordination
- Record Management
- Customer communication
- Effective Communication
- Interpretation Spanish/English
- Active listening
- Collaborative Teamwork
- Team leadership
- Conflict mediation
- Organizational skills
- Ethical standards
Certification
- Phlebotomy Certification
- Medical Interpreter Training
Languages
- Spanish, Native or Bilingual
- English, Full Professional
Community Service
- Spanish, Native or Bilingual
- English, Full Professional
Timeline
Spark Delivery Driver
Walmart
01.2024 - Current
Stock Control Coordinator
Publix Grocery Store
10.2019 - 08.2024
Multilingual Client Service Specialist
Subway
01.2019 - 09.2019
PTA -
Miami Dade College