Angelly RIVERA
Saint Augustine,FL
Summary
Driven by a passion for customer service excellence and adept in cash handling, I significantly enhanced customer satisfaction and loyalty at La Economica Mini Store. Mastering new POS technologies and employing patience and empathy, I effectively resolved complaints and upsold products, contributing to revenue growth. My proactive approach and ability to maintain accurate financial transactions underscore my commitment to results.
Overview
1
1
year of professional experience
Work History
SERVICIO AL CLIENTE Y CAJERA
VICTOR BENITEZ - LOS CHAMOS TIENDA LATINA
06.2023 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
SERVICIO AL CLIENTE Y CAJERA
LA ECONOMICA MINI STORE
01.2023 - 05.2023
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Education
CURSO - ENGLISH FOR CALL CENTER ONLINE
E4CC ENGLISH FOR CALL CENTER
EL SALVADOR01.2025
No Degree - CIENCIAS POLITICAS Y RELACIONES INTERNACIONALES
UNAN-FAREM ESTELI
ESTELI- NICARAGUA10.2021
CURSO - SOCIOLOGIA DEL DESARROLLO
UNAN-FAREM-ESTELI
ESTELI-NICARAGUA04.2020
CURSO - CURSO SPSS STATISTICS- ANALISIS ESTADISTICO
UNAN-FAREM-ESTELI
ESTELI-NICARAGUA10.2019
High School Diploma -
FRANCISCO LUIS ESPINOZA
ESTELI-NICARAGUA12.2015
CURSO - ENGLISH ACCESS MICROSHOLARSHIP PROGRAM
CENTRO CULTURAL NICARAGUENSE NORTEAMERICANO
ESTELI-NICARAGUA10.2014
Skills
- Customer Service
- Cash Handling
- Customer service excellence
- Patience and Empathy
- Cleaning and sanitizing
Timeline
SERVICIO AL CLIENTE Y CAJERA
VICTOR BENITEZ - LOS CHAMOS TIENDA LATINA
06.2023 - 06.2024
SERVICIO AL CLIENTE Y CAJERA
LA ECONOMICA MINI STORE
01.2023 - 05.2023
CURSO - ENGLISH FOR CALL CENTER ONLINE
E4CC ENGLISH FOR CALL CENTER
No Degree - CIENCIAS POLITICAS Y RELACIONES INTERNACIONALES
UNAN-FAREM ESTELI
CURSO - SOCIOLOGIA DEL DESARROLLO
UNAN-FAREM-ESTELI
CURSO - CURSO SPSS STATISTICS- ANALISIS ESTADISTICO
UNAN-FAREM-ESTELI
High School Diploma -
FRANCISCO LUIS ESPINOZA
CURSO - ENGLISH ACCESS MICROSHOLARSHIP PROGRAM
CENTRO CULTURAL NICARAGUENSE NORTEAMERICANO
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