Angel M Marrero Torres
3130 Gaul ST Philadelphia,PA
Summary
Versatile and dynamic professional with experience at First Staffing, adept in security operations and bilingual customer service. Excelled in maintaining safety, resolving client issues in English and Spanish, and ensuring efficient mail processing. Proven skills in surveillance and problem-solving, significantly enhancing workplace safety and client satisfaction.
Overview
3
3
years of professional experience
Work History
Security Guard
First Staffing
01.2023 - 07.2024
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
Front Desk Agent
First Step Staffing
01.2022 - 12.2022
- Maintained accurate records of clients information.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all clients.
- Resolved clients issues promptly, resulting in positive feedback and return visits.
- Took clients and help enter work history into System.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding client's service experiences.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Mail Sorter
First Step Staffing
07.2021 - 12.2021
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
- Reviewed incoming mail for proper date, postage and barcode scans.
- Collaborated with team members to ensure timely processing of high-volume mail shipments.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Education
No Degree - General Studies
Bushwick High School
Brooklyn, NY06.1980
Skills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace Safety
- Customer Service
- Problem-solving skills
- [Language] translation English & Spanish
Timeline
Security Guard
First Staffing
01.2023 - 07.2024
Front Desk Agent
First Step Staffing
01.2022 - 12.2022
Mail Sorter
First Step Staffing
07.2021 - 12.2021
No Degree - General Studies
Bushwick High School
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