Summary
Overview
Work History
Education
Skills
Timeline
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AngelNoel Johnson

Monroe,LA

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Walmart
02.2025 - Current
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Technical Support Representative

Kelly Connect
03.2024 - 01.2025
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Achieved recognition for outstanding problem-solving skills in complex technical environments. • Enhanced team productivity by streamlining troubleshooting processes for common software issues. • Provided exceptional technical support, leading to commendation from company's senior management.

Fax/Mail Scheduling

RemX Staffing
10.2023 - 03.2024
  • Contact by phone, email or fax all assigned medical offices/facilities requesting or negotiating specific medical records to be retrieved within a specified period • Develop a positive rapport with site contacts and be customer service point of contact for site contacts
  • •Validation of demographic data for the medical provider's location Scheduling of chart retrieval via Electronic Medical Record options, requesting the office fax or mail in requested chart copies
  • Optimized scheduling processes by implementing efficient software tools and organizational systems

Patient Service Specialist

St. Joseph Continuing
01.2022 - 04.2023
  • Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Assembled registration paperwork and placed identification bands on patients.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.

Data Entry Clerk

District Attorney Office
08.2017 - 05.2020
  • Organized, sorted, and checked input data against original documents.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Completed data entry tasks with accuracy and efficiency.
  • Transferred data from hard copies to digital databases, organizing information in new formats. Created and maintained detailed records of all data entry activities to ensure accuracy

Education

Richwood High School
Monroe, La
05-2020

Associate of Applied Science - General Studies

Louisiana Delta Community College
Monroe, LA
05-2023

Bachelor of Arts -

University of Louisiana At Monroe
Monroe La
05-2027

Skills

(60) WPM Typing Speed Ticket management Data entry Active listening Adaptability and flexibility Technical support HIPAA compliance Claims processing Flexible schedule Problem-solving skills Time management Technical troubleshooting

Timeline

Customer Service Representative

Walmart
02.2025 - Current

Technical Support Representative

Kelly Connect
03.2024 - 01.2025

Fax/Mail Scheduling

RemX Staffing
10.2023 - 03.2024

Patient Service Specialist

St. Joseph Continuing
01.2022 - 04.2023

Data Entry Clerk

District Attorney Office
08.2017 - 05.2020

Richwood High School

Associate of Applied Science - General Studies

Louisiana Delta Community College

Bachelor of Arts -

University of Louisiana At Monroe

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AngelNoel Johnson