Angelo Castro
Parker,CO
Summary
Program Coordinator with expertise in managing projects from initiation to completion. Proficient in strategic planning, collaboration, and problem-solving. Recognized for enhancing operational efficiency and aligning program goals with business objectives. Proven ability to build cross-departmental relationships and implement innovative solutions that drive organizational success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Program Coordinator
UCHealth University of Colorado Hospital
Aurora, CO
06.2014 - Current
- Facilitated development of project plans and initiatives for departmental managers.
- Maintained organized filing systems for employee records and financial documents.
- Managed payroll processing, including data entry and benefits administration.
- Interpreted company policies for all employees to ensure compliance.
- Collaborated with IT personnel to enhance workflow processes.
- Reviewed and approved reimbursement requests, ensuring accurate financial records.
- Coordinated purchase requisitions for department supplies and equipment.
- Assisted in scheduling meetings, preparing agendas, and documenting meeting minutes.
Program Coordinator
State of Colorado Department of Corrections
Colorado Springs, CO
05.2014 - 06.2022
- Researched best practices for program delivery to enhance operational efficiency.
- Maintained comprehensive records of program activities to ensure regulatory compliance.
- Managed daily operations, ensuring strict adherence to applicable policies.
- Facilitated team communication by organizing regular meetings and conference calls.
- Guided program participants in accessing resources and opportunities effectively.
- Contributed to development and modification of programs based on organizational needs.
- Monitored compliance with internal policies and procedures consistently.
- Coordinated onboarding and orientation processes for new volunteers efficiently.
Correctional Officer Sergeant
State of Colorado Department of Corrections
Colorado Springs, CO
05.2014 - 06.2022
- Ensured compliance with federal, state, and local corrections laws and regulations.
- Developed strategies to de-escalate volatile situations and prevent further violence.
- Organized crisis management teams to coordinate response activities during critical incidents.
- Conducted daily briefings to relay essential information to incoming shifts.
- Oversaw operations related to laundry services, meal preparation, prisoner escorting, and video surveillance.
- Maintained order within prison facilities and surrounding grounds.
- Responded promptly to all types of emergencies, including natural disasters and pandemics.
- Maintained composure during high-pressure negotiations and customer interactions.
- Managed incidents through their life cycle including resolution or escalation when necessary.
- Documented incidents occurring during shifts including but not limited to accidents, delays, passenger complaints.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked with cross-functional teams to achieve goals.
Detention Sergeant
Aurora Detention Center
Aurora, CO
04.2001 - 04.2014
- Documented investigations related to facility incidents through comprehensive written reports.
- Responded promptly to emergency situations involving inmates, minimizing risks.
- Coordinated with external agencies on detainee release procedures.
- Conducted fire, safety, and sanitation inspections to ensure compliance.
- Participated in emergency response drills and real situations, enhancing readiness.
- Trained and oriented new detention officers, sharing essential knowledge and best practices.
- Resolved conflicts among detainees using effective de-escalation techniques.
- Facilitated daily briefings to relay critical information to oncoming shifts.
Education
Associate of Applied Science - Criminal Justice
Community College of Aurora
Aurora, CO12-2005
Skills
- Project management and coordination
- Regulatory compliance
- Data analysis and reporting
- Crisis management and negotiation
- Resource allocation and coordination
- Employee training and development
- Conflict resolution strategies
- Time management techniques
- Effective communication skills
- Problem solving and critical thinking
- Proactive mindset and adaptability
- Emergency response planning
- Multitasking abilities and stress management
- Effective communication
- Schedule preparation
- Volunteer scheduling
- Volunteer training
- Crisis intervention training
- Training documentation
- First responder training
- Crisis management
Certification
- ICS-100: Introduction to the Incident Command System
- ICS-200: Basic Incident Command System for Initial Response
- ICS-700: An Introduction to the National Incident Management System
- ICS-800: National Response Framework, An Introduction
- Crisis Intervention Training
- FBI Hostage Negotiation Training
Timeline
Program Coordinator
UCHealth University of Colorado Hospital
06.2014 - Current
Program Coordinator
State of Colorado Department of Corrections
05.2014 - 06.2022
Correctional Officer Sergeant
State of Colorado Department of Corrections
05.2014 - 06.2022
Detention Sergeant
Aurora Detention Center
04.2001 - 04.2014
Associate of Applied Science - Criminal Justice
Community College of Aurora
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