Nejra Hlpka
Burnsville,MN
Summary
Im current Program Coordinator with expertise in operations management and financial administration. Highly skilled in overseeing budget planning and championing strategic visions. Committed to driving teams toward success and sustaining organizational missions. I offer internal document creation, program management, and project implementation expertise paired with outstanding time management and multitasking abilities. Resourceful and versatile professional with many years of experience developing and coordinating programs. Energetic professional equipped to handle demanding workloads covering regular and special events programming. Works smoothly at all levels to meet creative, technical and operational goals. Excels at promotions and materials management. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Program Coordinator
Howryinc
Burnsville
03.2024 - Current
- Organized special events related to the promotion or awareness of the program's mission or purpose.
- Analyzed data collected from surveys, focus groups, interviews, regarding the effectiveness of the program.
- Drafted communications about upcoming events or changes in policy and procedures for internal distribution.
- Facilitated communication between team members by organizing regular meetings and conference calls.
- Conducted research into best practices for program delivery, including methods for increasing efficiency and effectiveness.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Collaborated with other departments within the organization to coordinate efforts that support overall organizational objectives.
- Provided guidance and support to program participants in navigating resources, services, and opportunities.
- Served as a liaison between external organizations and partners involved in delivering programming services.
- Prepared reports on progress towards program goals for management review.
- Identified areas where improvements can be made in order to increase efficiency or effectiveness.
- Assisted in developing training materials and providing instruction on how to use them effectively.
- Participated in the development of new programs or modifications to existing programs.
- Monitored program budgets, expenditures, and resource utilization while making recommendations as needed.
- Evaluated performance data against established objectives to measure success of programs.
- Coordinated meetings with stakeholders to ensure effective implementation of program initiatives.
- Maintained up-to-date records related to program activities.
- Developed and implemented program activities according to established goals and objectives.
- Ensured timely completion of project deliverables within budget constraints.
- Explained program offerings and requirements to participants and answered related questions.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Coordinated professional development workshops for staff to enhance program delivery.
- Facilitated cross-departmental collaboration to meet program objectives and deadlines.
- Developed brochures, newsletters, and flyers on program initiatives.
- Assisted in the creation and revision of program policies and procedures to ensure compliance.
- Reviewed applications and documentation to make decisions pertaining to programs.
- Developed and executed marketing strategies to increase program visibility and participation.
- Established and maintained partnerships with community organizations to expand program reach.
- Utilized social media and digital tools to promote programs and engage with the community.
- Prepared detailed reports for stakeholders, highlighting program achievements and challenges.
- Implemented tracking systems for participant engagement, enhancing program effectiveness.
- Developed and maintained budgets for various programs, optimizing resource allocation.
- Managed volunteer recruitment, training, and assignments to support program initiatives.
- Adapted programs in response to participant feedback and changing needs.
- Secured funding through grant writing and maintaining relationships with donors and sponsors.
- Led team meetings to communicate updates, gather feedback, and align on goals.
- Delegated tasks to staff and volunteers during organized events.
- Analyzed data to assess program impact and to guide strategic planning.
- Conducted regular program evaluations, identifying areas for improvement and implementing changes.
- Maintained comprehensive databases of participants, activities, and outcomes for reporting purposes.
- Prepared periodic reports, financial statements and records on program activities for management.
- Oversaw the development and distribution of program materials, ensuring quality and accuracy.
- Coordinated scheduling and logistics for events annually, ensuring seamless execution.
- Monitored programming regularly to check relevance, compliance with station guidelines and alignment with FCC regulations.
- Created and implemented new programming ideas to keep station relevant and growing.
- Partnered with production team to resolve casting, budget and coverage problems.
- Administered budgets and monitored expenditures to keep program operations aligned with budget targets.
- Acquired music, video and other materials for use in planned programs.
- Produced and edited copy material for broadcasting.
- Sequenced cues for announcers, performers and guests.
- Managed news team delivering human interest, breaking news and high-profile stories to audience.
- Covered station demands by recruiting, scheduling and managing highly qualified on-air talent and support staff.
- Incorporated information about coverage goals, available time and viewer demographics to optimize schedule programming.
- Directed sports broadcasting team to cover different areas of athletics.
- Organized event coverage to match community expectations and achieve ratings gains.
- Facilitated collaboration between news and programming departments to accomplish broadcasting objectives.
- Organized remote broadcasting operations with appropriate facilities, equipment and personnel.
- Maintained audio-visual equipment in top condition to produce quality media for broadcast.
- Interviewed persons of interest and special guests for broadcast segments.
- Logged program activities and maintained official station records for internal use and government review.
- Checked programs and schedules for accuracy and issued releases to local media outlets.
Training General Manager
Fitness International LLC
Burnsville/Edina, MN
08.2023 - 03.2024
- Coordinated with external vendors for specialized or technical training requirements.
- Monitored quality control processes throughout the organization's learning environment.
- Developed and implemented training plans for employees to ensure they had the necessary skills and knowledge to perform their jobs effectively.
- Maintained detailed records of all course materials used during each session along with any other relevant information pertinent to assessment purposes.
- Collaborated with department heads to develop customized solutions for specific teams or departments within the company.
- Implemented new technologies into existing systems that would improve efficiency or reduce costs associated with employee development initiatives.
- Assisted in developing budgets related to employee development initiatives.
- Researched industry trends in order to create effective training programs that aligned with organizational goals.
- Analyzed feedback from employees on existing training programs in order to make improvements as needed.
- Assessed team members' skill levels through testing and interviews prior to enrolling them in courses.
- Provided advice and coaching to supervisors regarding best practices for providing ongoing learning opportunities for staff members.
- Built relationships between internal stakeholders across different departments so that there was better collaboration when it came time for creating new learning experiences.
- Created materials such as handouts, job aids, manuals, presentations, videos. for use during training sessions.
- Evaluated effectiveness of current methods used by the Training Department in order to recommend changes where appropriate.
- Established a comprehensive system for tracking employee attendance at training sessions.
- Ensured compliance with all applicable laws, regulations, policies, and procedures related to training activities.
- Conducted performance reviews with trainees to assess progress and identify areas of improvement.
- Managed day-to-day operations of the Training Department including personnel management and budgeting tasks.
- Scheduled classes, workshops, seminars, webinars, and other events related to employee development.
- Organized special events such as conferences or symposiums designed specifically around professional development topics.
- Supervised team of trainers and instructors, providing guidance on training topics and techniques.
- Analyzed training needs to develop new programs or modify and improve existing.
- Developed testing and evaluation procedures to drive effective outcomes.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Organized manuals, multimedia visual aids and other educational materials to aid training.
- Benchmarked learning and development strategies using industry best practices.
- Liaised with other departments to formulate training requirements, data capture and manage metrics and reporting.
- Sought and implemented continuous improvements by encouraging team to leverage new digital tools.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Evaluated effectiveness of training by using feedback surveys, focus groups and other relative means.
- Collaborated with subject matter experts, vendors and third-party training providers to support learning and development strategy.
- Consulted with senior leaders to develop and execute strategy and provide regular updates.
- Designed training schedules for new and existing employees.
- Produced reports and maintained training documents to support training activities.
- Collaborated with internal teams to produce and maintain knowledge base content.
- Delivered cohort training, learning activities and assessments, monitoring adoption of learning.
- Offered specific training programs to help workers generalized and job-specific abilities.
- Conducted needs assessments using variety of methods to identify and prioritize developmental needs.
- Maintained comprehensive database to track training, certifications and qualifications.
- Used expert platform and third-party application knowledge to customize and deliver virtual and in-person training.
- Approved new training techniques and suggested enhancements to optimize existing training programs.
CNA/TMA
Fairview Ridges
Burnsville, MN
12.2022 - 01.2023
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Answered patient call lights promptly and responded to requests appropriately.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Participated in educational programs designed to improve knowledge of health care practices.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Documented patient care services by charting in designated areas.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Reported changes in patient conditions to registered nurse or physician.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Provided emotional support to family members during difficult times.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Administered medications under supervision of a licensed nurse.
- Monitored food intake and output as directed by nursing staff.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Assisted residents in preparing for activities and social programs.
- Observed and reported unusual symptoms and changes to charge nurse.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Supported non-ambulatory residents in range of motion exercises.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Distributed drinking water and nourishment to residents.
- Documented activities and recorded information in EMR system.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
TMA
Cassia
Apple Valley, MN
02.2020 - 12.2022
- Performed administrative tasks such as filing paperwork and updating records in databases.
- Administered medication and provided care
Manager
Tj Maxx
Eagan, MN
09.2018 - 02.2020
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Created monthly reports for senior management summarizing operational performance metrics.
- Ensured compliance with regulatory requirements and industry standards.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Established processes to ensure efficient workflow throughout the organization.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Monitored staff performance and addressed issues.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Developed and implemented strategic plans to achieve company objectives.
- Directed recruitment, hiring, and training of new staff members.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Managed risk by developing and implementing effective risk management strategies.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Streamlined communication channels, improving information flow and decision-making speed.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Trained employees on additional job positions to maintain coverage of roles.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Analyzed market trends and competitor activity to inform business strategy.
- Recruited and hired qualified candidates to fill open positions.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Psychiatric Technician
N/A
, North Carolina
03.2016 - 04.2018
- Led individual and group therapy supporting prescribed procedures.
- Ensured that all safety protocols were followed at all times while caring for patients in a residential setting.
- Issued medications from clinic dispensary and kept records using specified procedures.
- Facilitated group therapy sessions under supervision of psychiatrist.
- Developed therapeutic relationships with clients while providing a safe environment for them to express themselves openly.
- Administered medications as prescribed and documented effects.
- Collaborated with doctors, psychologists or therapists in working with patient treatments.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Performed crisis intervention services when needed including evaluating potential risks posed by clients' behaviors or actions.
- Educated family members on effective strategies for supporting loved ones dealing with mental health issues.
- Provided direct patient care and monitored patients' physical, mental, and emotional status.
- Provided emotional support and counseling to patients and their families.
- Assisted psychiatrists in the assessment of patient behavior and provided feedback to the treatment team.
- Conducted initial patient interviews and assessments.
- Educated patients and families on mental health conditions and treatment options.
Education
High School Diploma -
Centar Za Obrazovanje
Gracanica01-2017
Skills
- Onsite tours
- Process Improvements
- Office Administration
- Staff development expertise
- Team Oversight
- Standard Operating Procedures
- Human resources understanding
- Facility Management
- Volunteer Management
- Referral Coordination
- Market research proficiency
- Staff Evaluation
- Project Coordination
- Expense Tracking
- Program Optimization
- Program Management
- Project Management
- Data management familiarity
- Scheduling proficiency
- Staff Development
- Financial Administration
- Budget Administration
- Program Scheduling
- Multitasking
- Data Verification
- Analytical Skills
- Program Guidelines Adherence
- Professionalism
- Promotions Development
- Time Management
- Adaptability
- Employee Work Scheduling
- Strategic leadership
- Organizational Skills
- Teamwork and Collaboration
- Team building
- Goal Setting
- Analytical Thinking
- Program management
- Budget monitoring
- Data analysis
- Training development
- Cross-department collaboration
- Customer service
- Team leadership
- Conflict resolution
- Project planning
- Excellent communication
- Problem-solving
- Budget coordination
- Performance measurement
- Business development
- Analytical skills
- Network transmissions monitoring
Languages
5,5,5,3,3,5,5,3,3,5
Education and Training
other
Timeline
Program Coordinator
Howryinc
03.2024 - Current
Training General Manager
Fitness International LLC
08.2023 - 03.2024
CNA/TMA
Fairview Ridges
12.2022 - 01.2023
TMA
Cassia
02.2020 - 12.2022
Manager
Tj Maxx
09.2018 - 02.2020
Psychiatric Technician
N/A
03.2016 - 04.2018
High School Diploma -
Centar Za Obrazovanje