Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Angelo Darilus

USA Remote

Summary

Results-driven customer service specialist with a proven ability to deliver high-quality support in remote environments. Skilled in handling inquiries, resolving issues efficiently, and maintaining a positive customer experience across phone, chat, and email channels. Known for strong communication, problem-solving, and the ability to stay organized and productive while working independently from home.

Overview

5
5
years of professional experience

Work History

Call Center Representative

Shyftoff
USA
03.2024 - 05.2026
  • Resolved customer inquiries and complaints through effective communication and problem-solving skills.
  • Managed high-volume call traffic while maintaining quality standards and service level agreements.
  • Educated customers on product features, benefits, and troubleshooting processes to enhance user experience.
  • Collaborated with team members to streamline operational procedures and improve response times.

Customer Service Representative

Liveops
USA
02.2021 - 02.2024
  • Resolved customer inquiries through various communication channels, enhancing overall satisfaction.
  • Utilized CRM software to track and manage customer interactions efficiently.
  • Assisted in training new representatives on company policies and procedures.
  • Streamlined response processes, improving service delivery times significantly.

Education

High School Diploma -

NMB Senior High School

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

Call Center Representative

Shyftoff
03.2024 - 05.2026

Customer Service Representative

Liveops
02.2021 - 02.2024

High School Diploma -

NMB Senior High School
Angelo Darilus