Angelo Dina
Coconut Creek,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Dependable accounting professional acknowledged for reliability, integrity and quick-learning ability. Highly skilled in accounting with eye for identifying and correcting errors. Dedicated with strong work ethic and resourceful nature.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Accounting Assistant
YMCA Of South Florida
05.2020 - 01.2024
- Streamlined accounting processes by implementing efficient organizational systems and procedures.
- Enhanced financial reporting accuracy by diligently reconciling accounts and identifying discrepancies.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
Inbound Call Center Representative
PRO SOURCE LENDING
11.2017 - 03.2020
- Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Streamlined call center operations by implementing efficient processes and procedures.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
- Contributed to the development of training materials for new representatives, enabling quicker onboarding and integration into the team.
Banquet Captain /Banquet Manager
GALUPPI’S
09.2016 - 05.2017
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Coordinated with event planners for seamless event organization, leading to increased positive reviews.
Bartender
BONEFISH MAC
03.2016 - 08.2016
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
HVAC Technician
ASPEN AIR CONDITIONING
01.2015 - 02.2016
- Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
- Managed inventory levels of tools and parts, ensuring technicians had access to necessary resources for successful job completion without delay.
Food Preparation /Cook Supervisor
BEST FRENCH FRIES FOOD TRUCK
12.2013 - 12.2014
- Enhanced food quality by adhering to proper preparation techniques and maintaining a clean work area.
- Streamlined kitchen operations for improved efficiency through effective time management and organization skills.
- Collaborated with other cooks for seamless teamwork, ensuring timely and accurate order fulfillment.
- Increased customer satisfaction by consistently delivering visually appealing and delicious dishes.
HVAC Technician
AIR TECH HVAC CORP
01.2012 - 12.2013
- Improved system efficiency by conducting thorough diagnostics and implementing necessary repairs on refrigeration and air conditioning equipment.
- Maintained consistent temperature control for clients by performing regular maintenance on HVAC systems.
- Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
- Recommended appropriate upgrades to clients'' existing systems, resulting in increased energy efficiency and cost savings.
Education
Associate of Arts - Accounting And Finance
Florida Atlantic University
Boca Raton, FL12.2021
Associate of Science - Biology
Broward College
Fort Lauderdale, FL03.2018
HVAC-R Technician -
Florida Career College
Margate, FL05.2014
G.E.D -
Atlantic technical center
Margate, FL05.2011
Skills
- Business Acumen
- Financial Reporting
- Operations Management
- Business Development
- Proactive Problem Solving
- Crisis Management
- Laboratory Experiments
- Research Proficiency
Certification
Universal EPA 608 and R-410A, 2013
Volunteer Experience
HORSES FOR THE HANDICAPPED, Coconut Creek, FL, Volunteer, 2010, Volunteered at a non-for-profit organization which served disabled children by giving them access to riding horses, My job was to assist the children onto the horses and then walk them around the park, Also cleaned horse stables and assisted with miscellaneous tasks around the barn
Timeline
Accounting Assistant
YMCA Of South Florida
05.2020 - 01.2024
Inbound Call Center Representative
PRO SOURCE LENDING
11.2017 - 03.2020
Banquet Captain /Banquet Manager
GALUPPI’S
09.2016 - 05.2017
Bartender
BONEFISH MAC
03.2016 - 08.2016
HVAC Technician
ASPEN AIR CONDITIONING
01.2015 - 02.2016
Food Preparation /Cook Supervisor
BEST FRENCH FRIES FOOD TRUCK
12.2013 - 12.2014
HVAC Technician
AIR TECH HVAC CORP
01.2012 - 12.2013
Associate of Arts - Accounting And Finance
Florida Atlantic University
Associate of Science - Biology
Broward College
HVAC-R Technician -
Florida Career College
G.E.D -
Atlantic technical center