Summary
Overview
Work History
Education
Skills
Awards
References
Timeline
Generic

ANGELO GOMEZ

Brooklyn,NY

Summary

Dynamic retail leader with extensive experience in both retail and hospitality, recognized for driving strategic initiatives that enhance customer experience and boost sales growth. Proven expertise in financial performance management and operational execution, utilizing data analytics to optimize visual merchandising and elevate team performance. Committed to cultivating a culture of excellence and accountability within teams.

Overview

14
14
years of professional experience

Work History

Store Manager/Temporary Dual Store Manager

Brooklinen
05.2021 - Current
  • Held multi-unit leadership in both NYC stores in 2024, fully overseeing two stores in Q4 2024: drove 20%+ year-over-year comp growth across both stores through high-impact leadership, in-store events, strategic hiring, and operational streamlining.
  • Supported retail expansion by being the first brick-and-mortar store for the brand, supporting training, and SOP creation for the future of retail.
  • Reimagined stockroom layout at West Village, resulting in doubling inventory capacity to meet sales demand, and improve fulfillment speed.
  • Used data analytics to make informed decisions on visual merchandising to impact sales through a strong brand image and storytelling.
  • Maintained a consistent, best-in-class customer service experience through training, feedback, 1:1 coaching, and meetings with team members.
  • Supported five new store openings across the brand by training new store managers, locally, and traveling to conduct training for retail team members.
  • Initiated and piloted the Floor Sample strategy in 2024, which is now standardized across stores. This strategy drove new revenue year over year while positively impacting profit and loss.
  • Authored the original training packet for new hires (all roles), forming the basis of the company's retail onboarding experience.
  • Co-developed opening and closing procedures with the operations team, setting the benchmark for operational consistency across the retail fleet.
  • Partnered with the VP of Retail on People Process Mapping, which developed structure on touch-bases, coaching, and developmental conversations.
  • Co-developed and refined retail core competencies used for performance reviews, coaching, and developmental conversations.

Flagship Store Manager

Apple
San Francisco, USA
01.2016 - 01.2021
  • Led a team of 120 to 300 team members in high-volume retail environments, managing sales, support, and people operations.
  • Rotated leadership across Apple retail's key functions: Product (Sales), Genius Bar (Support), and People (Hiring and Development).
  • Launched the 'Today at Apple' program to deepen customer engagement and drive community-focused brand loyalty.
  • Applied a hospitality mindset to elevate the in-store customer journey and employee engagement.

Front Office and Guest Services Manager

The Ritz-Carlton
San Francisco, USA
01.2014 - 01.2016
  • Delivered luxury guest experiences for VIP clientele, including business groups, and high-profile guests.
  • Led coordination across departments for VIP events, ensuring readiness and premium service delivery that aligns with the brand's vision and purpose.
  • Implemented service-driven incentive programs that increased guest program enrollments.

Front Office Manager & Assistant Director of Housekeeping

Omni Hotels
San Diego, USA
01.2012 - 01.2014
  • Introduced audit and coaching practices that improved quality standards and accountability.
  • Partnered with finance on P&L analysis and budgeting, aligning team goals with business targets.
  • Supported major city-wide events, ensuring an exceptional guest experience during peak occupancy periods.

Education

B.S. - HOSPITALITY & TOURISM MANAGEMENT

SAN DIEGO STATE UNIVERSITY
San Diego, CA, USA

Skills

  • Strategic leadership
  • Talent development
  • Sales Management
  • Financial performance management
  • Visual merchandising
  • Operational execution
  • Customer experience
  • Staff training
  • Team leadership
  • Problem solving
  • Change management
  • Effective communication
  • Microsoft Office, Excel
  • Shopify POS
  • People platform software

Awards

Brooklinen 'One Team' Value Award, Recognized for collaboration, strategy building and peer relationship.

References

References available upon request.

Timeline

Store Manager/Temporary Dual Store Manager

Brooklinen
05.2021 - Current

Flagship Store Manager

Apple
01.2016 - 01.2021

Front Office and Guest Services Manager

The Ritz-Carlton
01.2014 - 01.2016

Front Office Manager & Assistant Director of Housekeeping

Omni Hotels
01.2012 - 01.2014

B.S. - HOSPITALITY & TOURISM MANAGEMENT

SAN DIEGO STATE UNIVERSITY

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