Angelo Gomez
Novato,CA
Summary
Experience Dynamic Service Advisor with a proven track record at Mercedes Benz of Marin and Ferrari Maserati of San Francisco, delivering exceptional customer service and fostering long-term relationships. Skilled in problem-solving and collaboration, enhancing customer satisfaction through attentive communication and detailed product knowledge. Dependable and responsible.
Overview
16
16
years of professional experience
Work History
Mercedes Benz of Marin
Swickardauto
11.2014 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Senior Advisor providing superior customer service
Service Advisor
Ferrari Maserati of San Francisco
08.2009 - 09.2014
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Provided detailed product knowledge to assist customers in making informed decisions.
- Coordinated service appointments, optimizing scheduling for maximum efficiency.
- Maintained accurate records of customer interactions and service history within CRM systems.
- Communicated effectively with customers regarding vehicle maintenance options and repair recommendations.
- Managed customer follow-ups to enhance satisfaction and foster long-term relationships.
- Collaborated with service technicians to ensure accurate diagnostics and timely repairs.
- Analyzed customer feedback to identify areas for improvement in service offerings and delivery methods.
Education
GED -
Novato High School
Novato05-2002
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
Languages
Spanish
Native or Bilingual
Timeline
Mercedes Benz of Marin
Swickardauto
11.2014 - Current
Service Advisor
Ferrari Maserati of San Francisco
08.2009 - 09.2014
GED -
Novato High School