Angelo Gonzales
Kent,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Buisness Owner
Forged Purpose Fitness
Kent, OH
06.2023 - Current
- Developed and implemented a comprehensive marketing plan for the gym to attract new members.
- Organized and managed staff of personal trainers, yoga instructors, and receptionists.
- Coordinated with vendors to purchase gym equipment and supplies.
- Created customer service policies to ensure each member has an excellent experience at the gym.
- Facilitated weekly meetings with staff to discuss operations, customer feedback, sales goals.
- Managed daily operations including scheduling classes, trainings, events; booking appointments; handling payments;.
- Securing high-ticket gym memberships with an unmatched 80% close rate, transforming fitness aspirations into reality.
- From lead to commitment at lightning speed, boasting a remarkable 60% show rate in converting prospects into clients.
Customer Experience Banker
Huntington National Bank
Portage Lakes , OH
08.2022 - 03.2023
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Explained the features of various banking products available to customers.
Car Salesperson
Kia Of Streetsboro
Streetsboro, OH
02.2021 - 08.2022
- Greeted customers and provided product information.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Conducted test drives for prospective buyers.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Maintained customer satisfaction by providing prompt, reliable service.
- Developed relationships with potential buyers through phone calls and emails.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
- Explained differences between models to clients, comparing and discussing capabilities and features.
Education
High School Diploma -
Maplewood Career Center
Ravenna, OH06-2021
Gym Launch
Skills
- Member retention
- Performance Tracking
- Business Management
- Financial Planning
- Employee Development
- Quality Assurance
- Customer Service
- Product Sales
- Contract Preparation
- Customer Needs Assessment
- Data Collection
- Campaign tracking
- Product marketing
Timeline
Buisness Owner
Forged Purpose Fitness
06.2023 - Current
Customer Experience Banker
Huntington National Bank
08.2022 - 03.2023
Car Salesperson
Kia Of Streetsboro
02.2021 - 08.2022
High School Diploma -
Maplewood Career Center
Gym Launch
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