Angelo Lopez
Nyack,NY
Overview
19
19
years of professional experience
Work History
Operations Manager
FedEx Ground
01.2016 - Current
- My responsibilities include coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity.
- The planning, organizing, staffing, directing and controlling specific day-to-day operations.
- Responsible for assigning and managing employees to ensure the safe and efficient sorting of packages throughout the facility, helping to minimize operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in combination with the line haul department as applicable).
- Evaluate operational performance through direct observation, interpretation of reports and collaboration with others.
- Determine opportunities for improvement of key metrics and execute action plans to achieve results.
- Lead daily employee and/or plan meetings to make sure workers communication and understanding of operational updates and daily goals.
- Take part in the development of and responsible for administering company safety strategies and programs.
- Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FedEx policies, procedures and other training requirements.
Package Handler Trainer/Switcher
FedEx Ground
Blauvelt, NY, USA
01.2012 - 01.2016
- Train package handlers how to unload/load trailers and trucks, scanning of packages and loading of ICs onto tugger that is driven to each van line/belt.
- Moving and parking trailers that come from our other locations so that workflow continues throughout the shift.
- Acted as a Seasonal Manager running the unload during peak season of 2012.
- Received Employee of the Month in 2012, 2013, and 2014.
- Part of safety committee
Janitorial
St. Thomas Aquinas College
01.2014 - 01.2015
- Snow removal, maintenance of entire campus
Laundry Handler
Spin City Laundromat & Dry Cleaning
West Haverstraw, NY, USA
06.2012 - 09.2012
- Picked up towels from local day camps for cleaning and redelivery of clean towels.
Plumbers Apprentice
Hudson Valley Plumbing, Heating & Mechanical
Pearl River, NY, USA
01.2010 - 01.2011
- Assisted the Master Plumber with tools and other tasks, such as installing sinks and toilets, cutting and fitting pipes, and some plumbing jobs.
Host
IMAX Theater
Nyack, NY, USA
01.2007 - 01.2010
- Concessions and ticket sales as well as maintaining the theater by cleaning the lobby and Movie Theater.
- Provided customers with movie information and show times.
- Restocking of the concessions area.
Education
GED -
Skills
- Customer service experience
- Excellent people skills
- Cashier experience
- Background in Plumbing and Heating
- Management and logistics
- Administrative skills
- Software Skills
- Ability to motivate a team
- Demonstrated ability to build professional rapport
- Effectively lead a team
- Positively influence diverse groups
- Proven ability to establish and accomplish goals
- Verbal and written communication skills
- Ability to communicate with various audience levels and group sizes
- Effectively provide employees with instruction on processes and practices
- Ability to read, interpret and draw conclusions from numerical data and written information
- Software skills including use of Microsoft Office software and web-based applications
- Ability to maintain a working knowledge of relevant technology-based projects
- Ability to mentor
- Ability to coach
- Act as a knowledge resource to other employees
- Operational efficiency
- Decision-making
- Planning and implementation
- Policies and procedures implementation
- Workflow optimization
- Schedule management
- Health and safety compliance
- Onboarding and orientation
- Problem-solving
- Team leadership
- Operations management
Timeline
Operations Manager
FedEx Ground
01.2016 - Current
Janitorial
St. Thomas Aquinas College
01.2014 - 01.2015
Laundry Handler
Spin City Laundromat & Dry Cleaning
06.2012 - 09.2012
Package Handler Trainer/Switcher
FedEx Ground
01.2012 - 01.2016
Plumbers Apprentice
Hudson Valley Plumbing, Heating & Mechanical
01.2010 - 01.2011
Host
IMAX Theater
01.2007 - 01.2010