Angelo Ocasio

• Conducted proactive maintenance inspections to ensure optimal equipment performance.
• Oversaw safety protocols and ensured compliance with city regulations and standards.
• In a calendar year, promptly managed over 12,500 work orders, addressing tenant concerns.
• Implemented maintenance schedules to streamline productivity and reduce downtime.
• Supervised team of technicians, contractors, and vendors to ensure timely project completion.
• Collaborated with management to identify areas for process improvement and cost reduction.
• Evaluated vendor contracts, securing more favorable terms when possible.

Managed maintenance employees, office coordinators, general contractors, and service vendors for a leading property management company. We care for over 1500 multi-family complexes, hundreds of single family homes, and many mixed-use properties scattered throughout Philadelphia and its surrounding areas. I work with vendors to set schedules that meet production demands by overseeing all merchandising decisions, replenishment and inventory. I ensure building certifications are in good standing. Certifications to name a few include Fire Alarm and Sprinkler, Fire Escape, Facade, as well as High-Rise licenses. I organize turnovers, resolve and comply license and inspections violations, as well as verify with contractors completion of projects to meet building standards during time sensitive deadlines.

Managed daily operations of several departments, maintaining well-stocked, organized, and customer-friendly merchandising standards. Supervised and motivated team members, creating a guest-focused environment through performance evaluations and training on product knowledge and development protocols. Maintained departments according to company merchandising standards and store operational policies. Increased department sales by implementing upselling strategies, promoting add-on items, and executing store-wide promotions.