Angelo Owens
Kaufman,TX
Summary
Proactive and customer-focused, excelled at Whatta Burger by enhancing team efficiency and safety. Mastered cash handling and problem-solving, significantly reducing wait times. Known for exceptional teamwork and communication, I boosted customer satisfaction and trained new staff, showcasing adaptability and a commitment to excellence.
Overview
1
1
year of professional experience
Work History
Team Member
Whatta Burger Drive In
08.2023 - 01.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Reduced wait times for customers by implementing more efficient checkout process.
- Fostered positive work environment, leading by example and offering support to team members as needed.
Education
Allen High School
Allen, TXSkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Following instructions
- Cash handling
- Cleaning
- Flexible schedule
- Heavy lifting
Timeline
Team Member
Whatta Burger Drive In
08.2023 - 01.2025
Allen High School
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