Angelo Pierre
East Orange,NJ
Summary
Dedicated Customer Service Representative committed to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Possesses excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team. Committed Security Supervisor with integrity, honesty, and dedication. Strong knowledge of first aid and emergency situation protocols. Quick-learning and highly professional in all situations.
Overview
8
8
years of professional experience
Work History
Security Guard Supervisor
Metro One Loss Prevention Services
Avenel, NJ
11.2023 - Current
- Supervised and coordinated the activities of security guards while ensuring compliance with established policies and procedures.
- Interacted with law enforcement agencies as needed in order to resolve any security-related issues or concerns.
- Recorded required data for incident reports and files.
- Supervised property entrances and exits and monitored employee safety.
- Oversaw closed-circuit television cameras and monitored for threats.
- Apprehended trespassers and rule violators and removed from premises.
Security Guard
AMP Security
Elizabeth, United States
05.2020 - Current
- Bouncer
- Protection Services
- Maintained accurate logs of all security incidents and reported them to the appropriate authorities
Driver
LKQ/Keystone Automotive
Kearny, United States
07.2019 - 02.2020
- Automotive Delivery Driver (Box Truck) Non-CDL
- Self Management
- Followed company policies and regulations in the handling of goods, documentation and customer interaction
- Adhered to traffic laws and company policies at all times
- Provided excellent customer service by anticipating customer needs and responding quickly
- Loaded and unloaded goods in a safe and efficient manner, minimizing damage and breakage
Service
Paul Miller Audi
East Hanover, United States
04.2018 - 12.2019
- Valet
- Lot Attendant
- Delivery Porter
- Shuttle Bus Driver
- Parts Delivery
- Exceeded customer service expectations by providing friendly and courteous service to all guests
Valet
Park Plus Airport Parking
Newark, United States
02.2018 - 02.2019
- Receptionist
- Shuttle Bus Driver
- Parking Valet
- Followed proper procedures for vehicle check-in and check-out to ensure accuracy and efficiency
- Maintained high standards of cleanliness and order in the valet lot
- Multitasked efficiently to quickly and accurately park and retrieve vehicles for customers
- Complied with all safety regulations and practices to ensure customer safety
- Responded promptly to customer inquiries and requests to ensure a positive experience
Order Fulfillment
The Home Depot
East Hanover, United States
05.2017 - 04.2018
- BOPIS services
- Delivery
- Customer Service
- Cashier
- Freight Loader
- Lot Attendant
Manager
Chuck E. Cheese
East Hanover, United States
12.2015 - 10.2016
- Cashier
- Game-room Attendant
- Chief/Cook
- Birthday Coordinator
- Identified and recruited top talent, resulting in a highly motivated and productive team
Education
High School Diploma -
East Orange Campus High School
06.2015
Skills
- Leadership Skills
- Critical thinking and problem solving
- Creativity
- Time Management
- Adaptability
- Computer Skills
- Communication Skills
- AutoCAD
- Communications
- Management
- Order Fulfillment
- Customer Service
- De-Escalation Techniques
- Crime Prevention
- Security management
- Crowd Control
- Vehicle patrol
- Incident Reporting
- Security team leadership
- Fluent in [Creole]
References
- Samuel Pierre, East Orange Police Department, 973-508-5492
- Kenny Chatelain, East Orange Police Department, 973-609-4470
Timeline
Security Guard Supervisor
Metro One Loss Prevention Services
11.2023 - Current
Security Guard
AMP Security
05.2020 - Current
Driver
LKQ/Keystone Automotive
07.2019 - 02.2020
Service
Paul Miller Audi
04.2018 - 12.2019
Valet
Park Plus Airport Parking
02.2018 - 02.2019
Order Fulfillment
The Home Depot
05.2017 - 04.2018
Manager
Chuck E. Cheese
12.2015 - 10.2016
High School Diploma -
East Orange Campus High School