Angelo Ranjo
South San Francisco,CA
Overview
15
15
years of professional experience
Work History
Gaming Associate
Knighted Ventures
San Bruno, CA
07.2021 - 03.2026
- Fostered strong collaboration with casino personnel and dealers to uphold operational integrity.
- Fostered a positive and professional atmosphere for guests and colleagues by collaborating effectively with casino staff.
- Oversaw game monitoring operations as the designated authority.
- Enforced compliance with rules and regulations as player-dealer at card games.
- Collaborated with casino staff, dealers, and patrons to ensure seamless gameplay operations.
- Executed mental math calculations to ensure game accuracy.
Administrator
Heirloom Gardens Assisted Living
Daly City, CA
05.2016 - 08.2023
- Coordinated resident care plans with healthcare providers to ensure optimal service delivery.
- Implemented scheduling systems for staff shifts, enhancing operational efficiency.
- Developed training programs for new employees, fostering a culture of continuous improvement.
- Oversaw daily administrative operations, ensuring compliance with regulatory standards.
- Managed resident intake procedures, ensuring thorough assessment and personalized care strategies.
- Maintained personnel records and updated internal databases to support document management.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Gaming Associate
PT Gaming LLC
San Bruno, CA
08.2016 - 06.2020
- Maintained cleanliness and organization of gaming area, ensuring optimal customer satisfaction.
- Engaged with players to promote new games and events, increasing awareness and attendance.
- Ensured game integrity by closely monitoring gameplay and promptly reporting any irregularities or disputes.
- Expanded knowledge of various games offered within the casino by participating in ongoing training sessions provided by management staff members.
- Contributed to casino revenue growth by efficiently managing gaming tables, rotations, and timely payouts.
- Assisted in training new Gaming Associates, sharing knowledge of gaming rules and procedures to ensure consistent performance standards.
- Assisted guests with questions about game rules or strategies—ensuring an enjoyable experience for novice gamers while maintaining a competitive environment for seasoned players.
Call Center Representative
Convergys
Manila
05.2011 - 03.2016
- Assisted customers with inquiries and issue resolution, ensuring high levels of satisfaction.
- Managed multi-line phone system to handle inbound calls efficiently and effectively.
- Documented customer interactions accurately in CRM software for future reference and follow-up.
- Trained new employees on call handling procedures and company policies to enhance team performance.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Education
GED -
Philippine Women’s University
Calamba, Philippines01.2004
Bachelor of Science - Marketing
University of Manila
Manila, Philippines03.1987
Skills
Software installation
Social media engagement
Hardware maintenance
Product demonstration
Performance analysis
Marketing support
Teamwork and collaboration
Customer service
Problem-solving
Problem-solving abilities
Multitasking Abilities
Critical thinking
Team collaboration
Timeline
Gaming Associate
Knighted Ventures
07.2021 - 03.2026
Gaming Associate
PT Gaming LLC
08.2016 - 06.2020
Administrator
Heirloom Gardens Assisted Living
05.2016 - 08.2023
Call Center Representative
Convergys
05.2011 - 03.2016
GED -
Philippine Women’s University
Bachelor of Science - Marketing
University of Manila