Angelo Rodriguez
West Valley City
Summary
Dynamic professional with extensive experience at Wells Fargo, excelling in relationship building and project management. Proven track record of enhancing client satisfaction through effective negotiation and streamlined communication. Recognized for analyzing customer feedback to drive actionable improvements, fostering a collaborative team environment while managing escalated inquiries efficiently.
Overview
7
7
years of professional experience
Work History
Online Claims Senior Representative
Wells Fargo
Salt Lake City, UT
08.2018 - 06.2024
- Led customer service initiatives to enhance client satisfaction and retention.
- Researched and disputed a number of transactions through various methods and processes
- Streamlined communication between outsidedepartments, improving operational efficiency.
- Managed escalated customer inquiries, ensuring timely resolution and effective follow-up.
- Analyzed customer feedback to identify trends and implement actionable improvements.
Harrington and Company
Pro Sales Office Manager
Salt Lake City, Utah
01.2017 - 07.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Associate of Applied Science - Social Work
Salt Lake Community College
Salt Lake City, UTSkills
- Relationship building
- Customer rapport
- Project management
- Effective negotiation
Timeline
Online Claims Senior Representative
Wells Fargo
08.2018 - 06.2024
Harrington and Company
Pro Sales Office Manager
01.2017 - 07.2018
Associate of Applied Science - Social Work
Salt Lake Community College