Anjanee White
Roanoke,VA
Summary
I’m Motivated. Driven. & Dependable. I take the challenges of life with a positive and optimistic attitude. I have many years of experience working with customers in all forms. I take pride in everything I do.
Overview
11
11
years of professional experience
Work History
Frauds & Senior Claims Operation Representative
Wells Fargo
Charlotte , NC
10.2020 - Current
- Processing Non-frauds claims
- Customer resolution
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Participated in training sessions designed to improve overall job performance.
Customer Service Representative
United Healthcare Group
Roanoke, Virginia
08.2019 - 10.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Representative
Advanced Auto Parts Call Center
Roanoke, VA
04.2018 - 08.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Childcare Teacher
Boys and Girls Club
Roanoke
09.2014 - 04.2018
- Assisted in planning, implementing and supervising age-appropriate activities for children ages 6 to 10
- Developed lesson plans based on the needs of each student while adhering to state curriculum standards.
- Created a safe, clean and stimulating environment for children to learn and grow.
- Provided positive guidance to help children develop socially, emotionally, physically and cognitively.
Cashier Team Lead
Hardee's
Roanoke
01.2014 - 12.2014
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
Education
High School Diploma -
Patrick Henry High School
Roanoke, VA06-2012
Skills
- Complaint resolution
- Inbound and Outbound Calling
- Data Entry
- High-energy attitude
- Call center procedures
- Microsoft Excel
- Microsoft Office expertise
- Customer Service
- Team Collaboration
- Relationship Building
- Creative Thinking
- Strong Work Ethic
- Positive Attitude
- Child development knowledge
- Flexible Schedule
- Teacher Assistance
- Quality Control
- Order Verification
- Guest Relations
Timeline
Frauds & Senior Claims Operation Representative
Wells Fargo
10.2020 - Current
Customer Service Representative
United Healthcare Group
08.2019 - 10.2020
Customer Service Representative
Advanced Auto Parts Call Center
04.2018 - 08.2019
Childcare Teacher
Boys and Girls Club
09.2014 - 04.2018
Cashier Team Lead
Hardee's
01.2014 - 12.2014
High School Diploma -
Patrick Henry High School