Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Jessica Alvarez

Lake Wales,FL

Summary

Hardworking and reliable worker with strong background in, customer service agent and keeping areas clean and very neat. Highly organized, proactive, and punctual with team-oriented mentality. I am motivated to exceed expectations and deliver exceptional service to meet all customers needs. Strong communication and team player, willing and capable of learning new processes to support overall organizational success. Eager to apply my work ethic to a new opportunity. Dynamic professional with a proven track record in customer service and problem-solving, honed at companies like Spectrum, and primo water . Excelled in enhancing customer satisfaction and resolving complex issues, leveraging skills in call center operations and active listening. Adept at fostering customer relations and improving retention rates, showcasing a commitment to excellence and team development.

Overview

8
8
years of professional experience

Work History

Insurance Claims Representative

Geico
Lakeland
09.2024 - Current
  • Reviewed and processed insurance claims, ensuring compliance with company policies and industry regulations.
  • Investigated claim discrepancies by gathering relevant documentation and conducting thorough interviews with clients.
  • Evaluated claims for accuracy, applying knowledge of coverage provisions to determine approval or denial.
  • Collaborated with underwriters and agents to clarify policy details, enhancing communication between departments.

Customer Service Representative

Primo
Lakeland
05.2022 - 08.2024
  • As a agent my job is to take inbound calls from customers inquiring about their orders, billing, and payments, while Handeling and carefully responding to all customer concerns. Provide excellent customer service. Work with confidential customer information and treat it sensitively as well I would Educate customers on available product promotions and services

Retention Agent

Spectrum
Auburndale
06.2021 - 05.2022
  • As a Residential Retention Representative my responsibility is to maximizes opportunities to retain existing customers from disconnecting while retaining and upselling core products such as video, data and phone.

Customer Service Representative

WellCare
Winter Haven
06.2018 - 06.2021
  • As an employee I would have to verify callers were eligible for a Medicare Advantage Plans.

Education

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Lake Wales Senior Highschool
Lake Wales, FL
05.2019

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Complaint Handling
  • Complaint resolution
  • Payment Processing
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call Center Operations
  • Scheduling
  • Follow-up skills
  • Product Knowledge
  • Order Processing
  • Team Development
  • Coordination

LANGUAGES

Spanish
Native or Bilingual

Timeline

Insurance Claims Representative

Geico
09.2024 - Current

Customer Service Representative

Primo
05.2022 - 08.2024

Retention Agent

Spectrum
06.2021 - 05.2022

Customer Service Representative

WellCare
06.2018 - 06.2021

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Lake Wales Senior Highschool
Jessica Alvarez