Litrina Sims
Summary
Insurance industry professional with strong expertise in claims management, negotiation, and customer service. Proven ability to analyze complex information, make sound decisions, and ensure optimal outcomes. Highly valued for teamwork, adaptability, and delivering results. Possesses skills in conflict resolution, data analysis, and regulatory compliance. Reliable and flexible in meeting changing needs and priorities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Claims Representative
CVS Caremark-Remote
12.2024 - Current
- Improved customer satisfaction by efficiently handling insurance claims and providing timely resolutions.
- Analyzed financial data related to claims expenses, making recommendations for cost-saving measures where applicable.
- Maintained a strong knowledge of industry regulations, ensuring compliance in all claims management activities.
- Collaborated with adjusters and other professionals for comprehensive claim evaluations and accurate estimates.
Tech Advisor
Conduent-Remote
01.2024 - 12.2024
- Assisted clients with troubleshooting technical issues, effectively resolving problems and maintaining positive relationships.
- Streamlined company processes for increased efficiency through implementation of innovative technology strategies.
- Enhanced client satisfaction by providing tailored technology solutions to meet their specific needs.
- Implemented robust cybersecurity measures for clients, safeguarding sensitive data and minimizing risk exposure.
- Saved clients time and resources by recommending suitable hardware and software upgrades.
Life & Health License Insurance Agent
ResultsCX-Remote
08.2023 - 12.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
Food/Cocktail Server
Harrah's Casino and Hotel-Biloxi, MS
01.2022 - 12.2022
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
Sales Representative
Pose Studio-Gulfport, MS
06.2021 - 06.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Sales Associate
Mardi Gras Supplies-Gulfport, MS
03.2020 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
Walmart-Pass Christian, MS
07.2020 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Associate in Art -
Jefferson Davis Community College
Biloxi, MS08.2021
High School Diploma -
Harrison Central High School
Gulfport, MS05-2019
Skills
- Claims Analysis
- Strategic Decision-Making
- Microsoft Office Proficiency
- Expertise in Claims Analysis
- Research Documentation
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Analytical Problem-Solving
- Effective Listening
- Proficient in Computer Applications
Certification
- Health Insurance License
- Driver's License
- Insurance Producer License
- Life Insurance License
Timeline
Insurance Claims Representative
CVS Caremark-Remote
12.2024 - Current
Tech Advisor
Conduent-Remote
01.2024 - 12.2024
Life & Health License Insurance Agent
ResultsCX-Remote
08.2023 - 12.2024
Food/Cocktail Server
Harrah's Casino and Hotel-Biloxi, MS
01.2022 - 12.2022
Sales Representative
Pose Studio-Gulfport, MS
06.2021 - 06.2022
Cashier
Walmart-Pass Christian, MS
07.2020 - 06.2021
Sales Associate
Mardi Gras Supplies-Gulfport, MS
03.2020 - 07.2021
Associate in Art -
Jefferson Davis Community College
High School Diploma -
Harrison Central High School
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