Summary
Overview
Work History
Education
Skills
References
Timeline
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Tiyana Kilcrease

Surprise,AZ

Summary

Adept at claims investigation and demonstrating exceptional customer service, I significantly enhanced client satisfaction at United Healthcare by efficiently resolving insurance claims and implementing cost-saving measures. My background also includes a strong commitment to safety and cleanliness standards at Hotel Bel Air, showcasing my attention to detail and organizational skills.

Overview

4
4
years of professional experience

Work History

Insurance Claims Representative

United Healthcare
01.2023 - 10.2024
  • Improved customer satisfaction by efficiently handling insurance claims and providing timely resolutions.
  • Negotiated fair settlements with clients and third parties, maintaining positive client relationships.
  • Analyzed financial data related to claims expenses, making recommendations for cost-saving measures where applicable.
  • Conducted thorough research on claimants'' backgrounds, validating information to minimize fraudulent activity risks.

Room Attendant

Hotel Bel Air
03.2021 - 01.2023
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
  • Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.

Education

High School Diploma -

Grand Mesa High School
Collbran, CO
11-2019

Skills

  • Claims Investigation
  • Assertiveness
  • Policy Interpretation
  • Insurance knowledge
  • Time Management
  • Decision-Making
  • Microsoft Office
  • Flexible Schedule
  • Conflict Resolution
  • Documentation Review
  • Policy understanding
  • Coverage Determination
  • Data Analysis
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Multitasking
  • Reliability

References

Cordelia Billingsley - Supervisor- 602-513-2575

Timeline

Insurance Claims Representative

United Healthcare
01.2023 - 10.2024

Room Attendant

Hotel Bel Air
03.2021 - 01.2023

High School Diploma -

Grand Mesa High School

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Tiyana Kilcrease