Marquavia Singletary
Aetna
Tampa
1
Language
5
years of professional experience
Detail-oriented Claims Representative with a proven track record of resolving customer concerns through empathy and precision. Expertise in claims processing, conflict resolution, and team collaboration, along with a strong focus on optimizing workflows for enhanced efficiency. Recognized for exceptional communication skills and the ability to multitask effectively while maintaining high productivity in fast-paced environments. Committed to delivering outstanding service and fostering positive relationships with clients and colleagues.
Work History
Insurance Claims Representative
1 Year 3 Months- Developed individualized treatment plans to address patient needs and promote recovery.
- Conducted thorough assessments to evaluate mental health conditions and recommend appropriate interventions.
- Collaborated with multidisciplinary teams to coordinate comprehensive care for patients.
- Facilitated group therapy sessions, enhancing communication skills and social interactions among participants.
Patient Care Coordinator
1 Year 9 Months- Analyzed service metrics to develop strategies for improving response times and resolution rates.
- Led initiatives to optimize workflow processes, resulting in increased operational efficiency.
- Mentored junior representatives, fostering a collaborative environment focused on quality performance.
- Developed training materials to standardize customer interaction procedures across the team.
Healthcare Customer Service Representative
11 Months- Resolved customer inquiries through multi-channel support, enhancing satisfaction and loyalty.
- Streamlined communication processes between departments to ensure timely issue resolution.
- Trained new team members on service protocols and system navigation for improved efficiency.
- Implemented feedback mechanisms to identify service gaps and enhance customer experience.
Customer Service Representative
1 Year 4 Months- Mentored new employees to enhance team performance and onboarding.
- Consistently exceeded quality and productivity metrics, recognized as a top team performer.
- Resolved escalated customer concerns, ensuring a high standard of service and professionalism.
Education
High School Diploma
Skills
Claims investigation
Customer service
Policy interpretation
Time management
Discharge planning
Behavioral treatment services
Suicide risk assessment
Mental health assessment
Critical thinking skills
HIPAA compliance
Organizational skills
Claims processing
Clinical documentation
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Increased quality of care by developing new tracking and assessment methods.
- Developed improved tracking and assessment system to increase patient care standards.
Languages
English
Full Professional
Timeline
Insurance Claims Representative
Aetna
05.2025 - CurrentRead More
Patient Care Coordinator
Optum
06.2023 - 03.2025Read More
Healthcare Customer Service Representative
Maximus
06.2022 - 05.2023Read More
Customer Service Representative
Restoration Hardware
02.2021 - 06.2022Read More
Middleton High School
High School Diploma
Read More