Jasmine Felder
Jackson,MS
Summary
Developed skills in fast-paced insurance environment, looking to transition into new field. Demonstrates strong analytical thinking and effective communication, with experience in managing detailed documentation. Seeks to leverage these transferrable skills in dynamic and collaborative setting.
Overview
11
11
years of professional experience
Work History
Insurance Claims Representative
Allstate
11.2021 - Current
- Review policies to determine coverage, ensuring compliance and reducing disputes.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Protected patient records and ensured compliance with HIPAA.
- Adhere to the Company's and Customer Code of Conduct and policies.
- Evaluated accuracy and quality of data entered into agency management system.
- Assist with additional work duties or responsibilities as evident or required.
Customer Service Advocate
Concentrix - Goldman Sachs
01.2019 - 10.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Handled customers in fast-paced setting in coordination with solid team of four customer service associates.
- Organized and managed multiple tasks.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Received inbound customer calls related to credit and accounts receivable.
- Supported customers with invoices, statements and other basic questions.
Customer Support Specialist
AT&T
03.2014 - 12.2019
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Detail oriented to ensure accurate and compliant information for customer records.
- Multitasked to handle diverse customer needs in high-volume call setting, prioritizing tasks to keep up with challenging deadlines.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Ability to commute between locations as needed.
- Utilized fax machine,phones, printers, and other office equipment on a daily basis.
Education
BBA - Business
Jackson State University
Jackson, MS05-2025
Associate of Science -
Hinds Community College
Jackson MS12-2022
High School Diploma -
Murrah High School
Jackson, MS05-2008
Skills
- Claims investigation
- Computer proficiency
- Data entry proficiency
- Detail Oriented
- Verbal and written communication
- Require minimum supervision
- Active listening
- Adaptability and flexibility
Timeline
Insurance Claims Representative
Allstate
11.2021 - Current
Customer Service Advocate
Concentrix - Goldman Sachs
01.2019 - 10.2021
Customer Support Specialist
AT&T
03.2014 - 12.2019
BBA - Business
Jackson State University
Associate of Science -
Hinds Community College
High School Diploma -
Murrah High School
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